Senior Implementation Service Manager
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Job Description
Senior Implementation Services Manager at LawVu ensuring smooth client onboarding and project delivery. Collaborating across teams to enhance client satisfaction in the legal industry.
Responsibilities:
- Identify and engage stakeholders, prepare, manage and communicate a clear, timed implementation plan
- Utilise key project planning tools and materials, such as Gantt charts and Kanban boards to communicate the project plan, dates and outcomes to stakeholders
- Assess, confirm, and track stakeholder responsibilities, collating and managing all project communications with the client, at regular check-ins points
- Liaise with internal LawVu teams including sales, implementation, product and engineering, to ensure smooth delivery of project goals
- Communicate with clients to fully understand their objectives, requirements, internal workflows and ways of working
- Identify, help and nurture client-side project advocates and blockers where necessary
- Set up new client accounts, including configuration as required
- Feedback end-user experiences to the product team and customer success
- Handoff implemented customers to Customer Success Management
Requirements:
- 5 + years previous experience in a senior project or change management role
- Expert knowledge and understanding of the legal industry
- Strong time management and organisational skills, and the ability to multitask
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills.
Benefits:
- Flexible working hours
- Professional development opportunities
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