Senior Implementation Service Manager
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Job Description
Senior Implementation Services Manager at LawVu ensuring smooth onboarding and integration for clients. Responsible for managing project planning, stakeholder engagement, and effective communication.
Responsibilities:
- Ensure an effective and enjoyable onboarding experience for new clients
- Responsible for the initiation, progression and completion of all project planning aspects
- Plan the implementation, prioritizing, planning and tracking implementation milestones
- Use consultative, advisory and negotiation skills to focus on client project outcomes
- Identify and engage stakeholders, prepare and communicate a clear, timed implementation plan
- Utilize key project planning tools and materials to communicate the project plan and outcomes to stakeholders
- Assess, confirm, and track stakeholder responsibilities, managing all project communications
- Liaise with internal teams including sales, implementation, product and engineering
- Communicate with clients to understand their objectives, requirements, internal workflows
- Set up new client accounts and configuration as needed
- Feedback end-user experiences to the product team and customer success
Requirements:
- 5 + years previous experience in a senior project or change management role
- Expert knowledge and understanding of the legal industry
- Strong time management and organisational skills
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
Benefits:
- Health insurance
- Professional development opportunities
- Flexible work arrangements
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