Senior Incident Manager
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Job Description
Senior Incident Manager overseeing critical incident management for AI cloud infrastructure. Ensuring rapid resolution and operational resilience across data center operations and engineering teams.
Responsibilities:
- Lead the response to critical (SEV-1 / SEV-2) incidents impacting AI infrastructure, GPU clusters, networking, storage, and data center operations.
- Serve as the Incident Commander during major outages, coordinating engineering, networking, facilities, and vendor teams.
- Act as the liaison between leadership and external teams during incidents/post-incidents to provide updates and status summaries.
- Own the incident response lifecycle including:
- Assisting Technical Triage
- Escalation
- Coordination
- Resolution
- Ensure timely and accurate communication with internal stakeholders and leadership.
- Maintain incident response documentation and operational playbooks.
- Conduct analysis on incidents and identify patterns/trends for improvement in response and systems reliability.
- Work in an On-Call Rotation to respond to, lead, and coordinate incidents
- Drive alignment during outages involving multiple infrastructure layers.
- Lead post-incident reviews (PIRs) and root cause analysis. Identify systemic reliability gaps and implement corrective actions.
Requirements:
- 8+ years experience in incident management, site reliability engineering, or infrastructure operations
- Experience managing incidents in large-scale distributed infrastructure environments
- Strong understanding of:
- Data center operations
- GPU compute clusters
- Networking and storage infrastructure
- Cloud or hybrid infrastructure platforms
- Proven ability to lead high-pressure incident response situations
- Experience with incident management frameworks (ITIL, SRE, or equivalent)
- Excellent communication and stakeholder management skills
- Experience with incident tracking and monitoring tools such as:
- PagerDuty
- ServiceNow
- Jira
- Datadog
- Prometheus / Grafana
Benefits:
- Health, dental, and vision coverage for you and your dependents
- Wellness and commuter stipends for select roles
- 401k Plan with 2% company match (USA employees)
- Flexible paid time off plan that we all actually use
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