Senior IT Infrastructure Analyst
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Job Description
Senior Analyst responsible for managing IT infrastructure automation at Serasa Experian. Collaborating with global teams and supporting critical workflows management using Control-M.
Responsibilities:
- Responsible for administering, configuring, monitoring and optimizing Serasa Experian's workload automation environment;
- Act as a technical reference, ensuring reliable execution of critical workflows and supporting development, infrastructure and operations teams in implementing and maintaining Control‑M jobs;
- Understand the technological landscape of our internal clients and propose solution designs compatible with our tools, security rules and compliance requirements;
- Keep our production environment operational and aligned with the product roadmap;
- Administer the Control‑M environment, including installation, upgrades, patching and advanced troubleshooting;
- Create, configure and maintain job flows (workflows), ensuring standardization, performance and governance;
- Monitor daily routines, handle failures and incidents, and ensure SLA compliance;
- Develop integrations using Control‑M and file transfer solutions;
- Document procedures, standards, operational policies and best practices;
- Perform capacity, performance and workload optimization analyses;
- Participate in digital transformation projects related to process automation;
- Provide 2nd and 3rd level support for incidents, problems and changes;
- Ensure security, compliance and access management within the Control‑M environment;
- Ensure the operation of tools under our responsibility, such as BMC Control‑M, IBM Connect:Direct and Axway SecureTransport;
- Identify opportunities for process automation;
- Keep our technology stack updated by applying security fixes, versioning, updates and addressing vulnerabilities;
- Implement integration standards for file exchange between on‑premises and cloud environments (e.g., AWS, Azure, etc.);
- Ensure that the applications under your responsibility comply with Experian's security policies;
- Monitor our environments to identify opportunities for performance and availability improvements;
- Maintain up‑to‑date documentation on the Control‑M infrastructure and other automation tools;
- Serve as the technical focal point in projects and audits involving our environments and ensure we follow recommended standards.
Requirements:
- Advanced English for conversation (participation in meetings with the Global team), reading manuals, opening technical support tickets and exchanging emails;
- Bachelor's degree in a technology-related field;
- Knowledge of BMC Control‑M (Administration and Operation);
- Proficiency in scripting (Shell Script, PowerShell, Python or similar);
- Experience with Linux and Windows Server;
- Experience with ITIL practices (Incident, Change and Problem Management);
- Desired: Knowledge of Airflow;
- Knowledge of Control‑M Enterprise Manager, Control‑M Server and Control‑M/Agent;
- Experience creating, maintaining and troubleshooting complex workflows;
- Knowledge of integrations via REST APIs and use of the Control‑M Automation API;
- Basic knowledge of networks, protocols and file transfers (SFTP);
- Knowledge of cloud environments (AWS, Azure, GCP) and Control‑M SaaS;
- Knowledge of CI/CD pipelines and DevOps tools (Git, Jenkins);
- Experience with observability tools (Grafana, Zabbix, Datadog);
- Previous experience in critical (24x7) operations and high availability environments;
- Experience with file transfer tools such as IBM Connect:Direct.
Benefits:
- This is an affirmative hiring position for women, part of our commitment to advancing gender equity in the workplace.
- Serasa Experian invests in female leadership and has a partnership with TODAS Group.
- In addition, we adhere to the 'Elas Lideram 2030' movement and have joined UN Women to reduce gender inequality by 2030.
- We also have the Women in Experian group, which seeks to improve gender equity for women by creating development opportunities, widening perspectives and building skills, among other initiatives.
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