Senior Manager, Digital Experience Delivery – Personal Lines Insurance
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Job Description
Senior Manager overseeing digital experience delivery for personal lines insurance at CSAA Insurance Group. Leading product management team and ensuring high-quality service across platforms.
Responsibilities:
- This role is a business product people leader in a business‑led, technology‑enabled delivery model.
- The Senior Manager is accountable for end-to-end execution of agent and member digital sales and service experiences within CSAA personal lines, ensuring consistent, high-quality delivery across distribution channels.
- This people leader owns delivery outcomes, experience quality, driving digital experience innovation through emerging technologies, and KPI performance within their domain, translating enterprise strategy into executable roadmaps and results.
- The role leads a team of Product Managers and ensures alignment across cross-functional partners to deliver business outcomes.
- The Senior Manager operates with significant autonomy in execution and prioritization, while aligning to broader strategic direction.
- Success requires strong leadership in a matrixed environment and the ability to drive clarity, accountability, and results across stakeholders.
Requirements:
- Bachelor's degree in related area (Marketing, business, or a related field) or an equivalent combination of education and experience.
- 8+ years of increasingly responsible product management experience.
- Proven ability to lead others directly or indirectly, as demonstrated through 3-5+ years of leading teams, enterprise-wide programs, or large cross-functional programs.
- Strong knowledge of personal lines product and project management, customer experience, financial drivers of product profitability/pricing, distribution, rating/underwriting, forms, rules, coverages, the P&C industry, competitors, legislative and DOI regulations, and strategic planning.
- Solid understanding of end-to-end business processes and enabling technologies, with ability to connect execution to outcomes.
- Strong financial and analytical skills tied to product performance.
- Proven ability to lead execution across cross-functional teams and deliver measurable outcomes.
- Strong strategic thinking with a focus on execution and results.
- Robust experience with communicating and presenting to senior executives.
- Demonstrated ability to manage priorities, trade-offs, and delivery risk.
- Adapt way of influencing different partners and collaborators (internal and external), recognizing unique needs/motivation.
Benefits:
- total compensation package
- annual bonus eligibility for most roles
- 401(k) with a company match
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