Senior Manager, Revenue Operations
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Job Description
Senior Manager, Revenue Operations at Mercer Advisors plays a pivotal role in shaping operational foundations. Focus on enhancing revenue processes and cross-departmental collaboration.
Responsibilities:
- Build trusted, consultative relationships with leaders across Sales, Client Development, Marketing, Finance, and Product.
- Serve as a strategic advisor—translating business priorities into operational models and actionable insights.
- Facilitate alignment across diverse stakeholder groups, creating clarity and shared ownership around key initiatives.
- Navigate complex, matrixed environments with a focus on communication, collaboration, and measurable outcomes.
- Lead planning, execution, and governance of major revenue operations initiatives.
- Manage complex projects from concept to completion, ensuring transparency, accountability, and timely delivery.
- Strengthen Mercer’s GTM rhythm through consistent processes across prospecting, QBRs, and pipeline management.
- Develop the documentation, frameworks, and operational playbooks that enable scale and repeatability.
- Own development of analytical models, dashboards, and KPIs that help GTM leaders make informed decisions.
- Deliver analysis that illuminates pipeline health, forecast trends, channel performance, and client lifecycle metrics.
- Apply deep knowledge of SaaS and subscription metrics to strengthen predictability and long‑term revenue visibility.
- Partner with Data/BI teams to ensure accuracy, accessibility, and integrity of GTM data.
- Enhance Salesforce workflows, reporting, and data quality to improve efficiency and seller experience.
- Collaborate with platform and enablement teams to optimize Mercer’s broader GTM tech stack.
- Assess and recommend tools that support scale, client engagement, and operational excellence across the revenue lifecycle.
Requirements:
- 7–10+ years in Revenue Operations, Sales Operations, or related roles.
- Experience working in a SaaS or technology company, with a strong command of subscription metrics (ARR, churn, retention, expansion, CAC, LTV, etc.).
- Proven ability to influence and partner with executive and cross‑functional stakeholders.
- Strong project and program management skills with a track record of leading large, multi‑team initiatives.
- Analytical depth, paired with the ability to translate complex data into insights and recommendations.
- Proficiency in Salesforce and familiarity with BI platforms (e.g., PowerBI, Tableu, Domo, etc.)
Benefits:
- Company Paid Basic Life & AD&D Insurance
- Company Paid Short-Term and Long-Term Disability Insurance
- Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
- Three medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.
- Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan.
- Two comprehensive Dental Plans
- Vision Insurance Plan
- Dependent Care Savings Account for child and dependent care.
- 14 Company Paid Holidays with a full week off at Thanksgiving.
- Generous paid time off program for vacation and sick days
- Employee Assistance Plan
- Family Medical Leave
- Paid Parental Leave (6 weeks)
- Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
- Adoption Assistance Reimbursement Program
- Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life’s challenges and more.
- 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match
- Pet Insurance
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