Senior Revenue Operations Manager
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Job Description
Senior Revenue Operations Manager responsible for HubSpot administration and ensuring revenue team efficiency. Help Certn scale its global revenue organization through data-driven decisions and process improvements.
Responsibilities:
- Own the global business administration, configuration, governance, and continuous improvement of HubSpot.
- Develop and maintain CRM standards, workflows, automations, reporting, and user permissions.
- Partner with Sales, Marketing, Customer Success, and Operations to continually evolve HubSpot to support the entire customer lifecycle, including prospecting, onboarding, lifecycle, renewals, expansions, and customer success.
- Actively drive and monitor user adoption through training, documentation, and best practices.
- Monitor company record and deal hygiene, pipeline quality, stage progression, forecasting accuracy, and data integrity.
- Identify process improvements that simplify selling and account management while improving reporting accuracy and operational efficiency.
- Enable relevant teams to adopt best practices that improve forecast reliability and business visibility.
- Work closely with Finance to produce accurate pipeline reporting, bookings metrics, forecasting, and executive dashboards.
- Develop and maintain KPI reporting for Sales, Customer Success, Executive Leadership, and the Board.
- Provide data-driven insights that support strategic planning, revenue forecasting, operational improvements, and business performance reviews.
- Calculate quarterly sales commissions in accordance with approved compensation plans.
- Validate bookings, resolve discrepancies, and maintain commission reporting.
Requirements:
- College or university degree or equivalent work experience.
- 5+ years of hands-on experience in Revenue Operations or CRM Administration, with a focus on system administration and operational execution rather than purely analytical or strategy roles.
- Advanced experience administering HubSpot CRM.
- Experience partnering with Sales and Finance on forecasting, reporting, and operational processes.
- Experience calculating and administering sales compensation, including validating bookings, resolving discrepancies, and supporting compensation committee processes.
- Strong analytical skills with experience building dashboards and executive reporting.
- Demonstrated ability to influence and drive behavioral change within sales teams, bringing stakeholders along through collaboration rather than administrative pressure.
- Demonstrated success improving CRM adoption, data quality, and operational processes.
- HubSpot Administration experience.
Benefits:
- 32 days of paid time off per year
- Company-paid benefits that start on day 1
- Remote-friendly and supportive flexible remote arrangements
- Work-from-home allowance
- Professional development budget
- And a few more goodies!
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