Senior Manager – RunOps
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Manager leading CVS Health’s PBM-IT Service Delivery team to optimize application performances and reliability. Focused on incident management, operational excellence, and team development.
Responsibilities:
- Execute the enterprise SRE strategy, including SLOs, SLIs, error budgets, and reliability roadmaps.
- Establish reliability standards and practices across the applications, backend services, APIs, data platforms, and AI workloads.
- Drive a culture of reliability-by-design and operational excellence across engineering teams.
- Lead adoption of AIOps capabilities for proactive issue detection, alert noise reduction, and predictive failure prevention.
- Partner with the AI Platform team to integrate LLMs and ML models into operational workflows (log summarization, anomaly detection, remediation).
- Own enterprise observability strategy across metrics, logs, traces, and user experience monitoring.
- Lead enterprise incident response, escalation, and post-incident learning (blameless postmortems).
Requirements:
- Bachelor's degree in Computer Science or equivalent work experience required, one additional year of experience is required for each year of college not attained.
- 10+ or more years of production support or service delivery experience.
- Experience working with a managed services vendor.
- ITIL Qualified & Expert knowledge of ITIL disciplines.
- Experience managing 3rd parties and 3rd party delivered services.
- Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.
Benefits:
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
Similar Jobs
ORAN Operations Engineer
ORAN Operations Engineer needed for remote role providing operational support for 4G/5G trial systems in Romania. Responsible for testing, troubleshooting, and customer engagement.
CD Operations Engineer
Site Reliability Engineer managing and scaling a production Kubernetes platform for innovative companies. Focusing on automation, CI/CD pipelines, and operational excellence.
Operations Associate – Private Aviation
Operations Associate coordinating all aspects of client journeys in private aviation. Managing flight bookings, tracking flights, and collaborating with cross-functional teams.
Operations Manager
Operations Manager providing leadership for enterprise operational support services under SEC ISS2 contract. Responsible for data centers and operational management with a 24x7 operational requirement.
Enterprise Operations Analyst
Enterprise Operations Analyst focusing on sales management operations for large customers. Responsibilities include financial modeling, reporting, and special project management in a remote setting.
Horse Racing Operations Associate
Horse Racing Operations Associate managing operational processes for Horse Racing product at DraftKings. Collaborating with cross-functional teams to optimize offerings and enhance customer engagement.
Technical User Operations Specialist, Weekends
User Operations Specialist delivering customer support for AI-driven products. Collaborating closely with teams to resolve technical issues and ensure a premium support experience.
Enterprise Operations Intern
Enterprise Operations Intern supporting workflow documentation and data analysis tasks for Grow Financial Federal Credit Union. Must be a student in Business, Economics, or Finance.
Operations
Ministry Operations leader overseeing mission logistics and team activities in Belize. Requires expertise in management and recruitment for Christian ministry organizations.
Lead Provider Operations Coordinator
Lead Provider Operations Coordinator at Rural Physicians Group enhancing team performance and operational efficiency in rural healthcare services. Mentoring team members and overseeing provider onboarding across multiple programs.
Client Operations Specialist – Strategic
Client Operations Specialist providing sales support in the USA. Assisting Client Managers with business development and customer service tasks.
Commercial Operations, Controlling Specialist – SAP
Commercial Operations & Controlling Specialist providing operational support for traffic management solutions with a focus on commercial activities and compliance.
Creative Operations Manager
Creative Operations Manager coordinating XPRIZE Marketing’s production pipeline and maintaining workflow across multiple stakeholders. Ensuring visibility and tracking through project management discipline.
Pharmacy Operations Lead Representative
Pharmacy Operations Lead Rep handling client inquiries and issues regarding PowerGridRx. Optimizing pharmacy workflow and providing support for institutional pharmacy technicians.
Senior Strategic Operations Specialist
Senior Strategic Operations Specialist partnering with SVP of Operations for strategic initiatives and project management. Leading cross-functional collaboration and operational process design.
Loan Coordinator, Mortgage Operations
Loan Coordinator assisting clients in their homeownership journey with a focus on structured mortgage operations. Remote role available for candidates in specified states.
Treasury & FinOps Manager
Treasury & FinOps Manager overseeing Influur’s treasury management and financial operations. Requires strong skills in cash flow management and operational optimization in a fast-scaling startup environment.
Revenue & Operations Specialist
Revenue & Operations Specialist responsible for HubSpot automation and revenue engine building in a fast-growing professional services organization. Collaborating with executives to optimize business operations and design HubSpot workflows.
Operations Coordinator
Operations Coordinator position at C.H. Robinson solving logistics problems for companies globally. Responsibilities include handling coordination tasks effectively and collaborating with teams.
Power Platforms Operations Manager
Operations Manager overseeing NIAID’s Enterprise Collaboration and Power Platform environments. Ensures reliable performance and effective delivery of SharePoint and Azure API Management services.