Lead Provider Operations Coordinator
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Job Description
Lead Provider Operations Coordinator at Rural Physicians Group enhancing team performance and operational efficiency in rural healthcare services. Mentoring team members and overseeing provider onboarding across multiple programs.
Responsibilities:
- Mentor, coach, and onboard team members to elevate overall team capability and performance
- Serve as a subject matter expert and go-to resource for complex or escalated issues
- Anticipate challenges and propose proactive solutions
- Maintaining all POC duties for a region of 12 plus programs.
- Monitor team performance, ensuring adherence to service-level expectations and quarterly metrics.
- Provide coaching and feedback to team members to encourage professional growth and accountability.
- Act as the initial escalation point for complex provider or scheduling issues.
- Oversee the execution of provider onboarding and orientation across multiple programs and facilities.
- Ensure consistent and standardized communication with providers across the team.
- Conduct regular check-ins with providers to assess satisfaction, compliance, and operational needs.
- Oversee creation, distribution, and updates of provider schedules to ensure 24/7/365 hospital coverage.
- Ensure the accuracy and optimization of the Provider Self-Scheduling Portal and other scheduling systems to include the migration of the cell application.
- Minimize additional compensation due to scheduling gaps or errors and report metrics to leadership.
- Work closely with Director of Physician Relations, Regional Medical Directors, Program Directors, and Hospital Leadership to ensure seamless coordination.
- Collaborate with internal teams to ensure provider-facing processes are aligned with company policies and goals.
- Represent the Provider Operations team in cross-departmental meetings and initiatives in the absence of the Director of Physician Relations.
- Lead continuous improvement initiatives to streamline scheduling, onboarding, and provider engagement processes.
- Identify process gaps and recommend scalable solutions to Director of Physician Relations.
- Ensure accurate reporting of shift changes for payroll and compliance.
- Maintain current provider contact data and documentation within the shared database.
- Assist leadership with special projects or other tasks as assigned.
Requirements:
- 5+ years of experience in an operational role with proven ability to meet and exceed standards of work as well as difficult timelines.
- 3+ years of vested experience with Rural Physicians Group within Provider Operations.
- Able to handle moderately complex issues and problems
- Strong attention to Detail
- Excellent oral and written communication skills
- Certified in the Lean Six Sigma Healthcare Greenbelt
Benefits:
- Competitive salary
- Incentivized bonus plan
- Ability to work remotely from home
- Three weeks of paid time off, accrual starting first day
- Comprehensive medical, dental, and vision insurance plans
- 401(k) with company match
- Health Savings Account
- Basic Life Insurance coverage
- Cell Phone Allowance
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