Senior Operations Analyst – Core Systems
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Job Description
Senior analyst administering Symitar core systems for MyPoint Credit Union. Supporting integrations, automation, reliability, compliance, and member-focused technology improvements.
Responsibilities:
- Provide operational and technical support for the Symitar core processing system and ancillary applications
- Monitor and support daily, nightly, month-end, quarter-end, and year-end processing activities
- Maintain Symitar parameters, system settings, security controls, jobs, batch processes, and system configurations
- Support core upgrades, releases, patches, and enhancements
- Research, troubleshoot, and resolve complex core system and integration issues
- Identify root causes and drive issues through successful resolution
- Analyze data to identify discrepancies, trends, processing issues, and opportunities for improvement
- Manage vendor support cases and coordinate issue resolution with Jack Henry and third-party providers
- Design, develop, and optimize jobs, reports, letters, and automated processes
- Evaluate business processes and recommend automation and workflow improvements
- Partner with business units to understand operational needs and translate them into effective technical solutions
- Identify opportunities to improve employee efficiency and enhance the member experience through technology
- Support SymXchange and integrations with third-party applications
- Troubleshoot interfaces, data feeds, APIs, web services, and file transmissions
- Support PowerFrame Docs and microapps implementations and ongoing administration
- Assist with new technology deployments, product implementations, and system enhancements
- Maintain documentation for system configurations, procedures, jobs, integrations, and operational processes
- Provide training and technical guidance to end users and business units
- Participate in disaster recovery and business continuity planning and testing
- Ensure compliance with security requirements, operational standards, and regulatory guidelines
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent combinations of education and experience will be considered
- Minimum of five (5) years of related technical experience
- Eight (8) years of related technical experience may substitute for a degree
- Experience supporting and administering Jack Henry Symitar environments
- Experience with Symitar operations and application support
- Experience with Home Banking solutions
- Experience with web services and integrations
- Experience with SymXchange
- Experience with Jack Henry services and products including ImageCenter, Synergy, and Banno
- Experience with Business Continuity and Disaster Recovery solutions
- Experience implementing and supporting PowerFrame Docs and microapps
- Strong understanding of Symitar PowerOn tools and functionality
- Preferred: Experience with OpCon/Continuous
- Preferred: Experience performing Symitar release and service pack installations
- Preferred: Previous experience in a financial institution or credit union environment
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