Senior Operations Analyst – Processes, Reporting, Data Management – Healthcare Consulting
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Operations Analyst supporting client servicing operations at Sellers Dorsey. Ensuring efficient business processes, accurate reporting, and effective data management related to client engagements.
Responsibilities:
- Support client servicing operations, ensuring efficient business processes, accurate reporting, and effective data management
- Weekly and monthly NetSuite hours reporting support
- Generates, reviews, and distributes reports, validates data and ensures data accuracy
- Cyclical (monthly or quarterly) hours and revenue review with project teams
- Gathers data, validates with project teams, conducts meetings to forecast future hours and revenue, and flags issues
- Owns the data transfer to NetSuite or finance spreadsheets
- NetSuite/CRM data entry, assisting with validation and input of data into NetSuite
- Coordination with internal departments to manage data and processes
- Supports launch, implementation, and ongoing maintenance of enhanced CRM
- Conduct ad hoc operations analysis to support internal business areas
- Participates in other projects and duties as assigned
Requirements:
- Bachelor’s degree in business or a related field required
- MBA preferred
- 5+ years professional work experience in operations planning, modeling, analysis, and metrics for professional services
- Outstanding analytical skills, mathematical skills, quantitative modeling skills and business analytics understanding/skills
- Experience in healthcare industry preferred
- High-level proficiency with analytical systems/tools e.g., Excel and other Microsoft Office 365 tools (Word, PowerPoint, etc.)
- Desired proficiency with data visualization tools, preferably PowerBI
- Proficiency in ERP and CRM tools
- Ability to act independently, with limited oversight, on tasks and deliverables as needed
- Ability to work well with others in teams and build relationships with staff throughout the firm, at multiple levels
- Exceptional written, oral, and graphical presentation/communication skills
- Ability to multi-task, managing multiple, complex projects at once
- Detail-oriented with excellent organizational skills
- Ability to meet deadlines and manage time appropriately
- Flexibility to take on a wide range of projects
Benefits:
- eligible to participate in our annual Corporate Incentive Plan (CIP) that can range to up to 7% of annual salary
- group healthcare plans that offer medical, dental, and vision
- insurance plans offering short-term disability, long term disability, and basic life
- 401k plan provided they meet plan requirements
- Flexible Time Off that allows employees to use what they need
- 10 paid holidays throughout the calendar year
- paid time off for qualifying medical leave
- up to 12 weeks of combined paid parental and bonding leave
Similar Jobs
Loan Operations Manager II – Real Estate Secured Lending
Loan Operations Manager II overseeing various loan operations processes at TD Bank. Responsible for team development, performance management, and ensuring compliance with operational policies and procedures.
Operations Lead
Operations Lead managing product launches at Hadley Designs. Leading cross-functional teams to ensure timely and quality product execution.
User Operations Manager
User Operations Manager leading a high-performing support team at Harvey to enhance customer experience. Driving operational excellence and continuous improvement for a global support organization.
Data Operations Lead
Data Operations Lead managing end-to-end data operations for computer vision and spatial AI at Augmodo. Ensuring data quality and efficiency while collaborating with product and engineering teams.
Operations Specialist
Operations Specialist reviewing and processing safety data for clinical research services. Working remotely in a bilingual environment, ensuring compliance with regulations and guidelines.
Sustainable Operations Regional Manager
Sustainability Regional Manager managing carbon programming for JLL. Supporting technical advisory on energy projects across EMEA region with independent project delivery.
Director, Strategic Operations
Director of Strategic Operations driving execution of strategic initiatives at GameChanger, a youth sports technology company. Facilitating cross-functional alignment and performance management systems.
Fixed Income Operations Analyst
Operations Analyst at DV Trading working on Fixed Income Ops workflow and risk management tasks. Focus on trade reconciliation, reporting, and collaboration with treasury and technology teams.
School Operations Manager
School Operations Manager managing daily operations and client relationships for Zūm in school transportation system. Overseeing onboarding and efficiency improvements across teams.
Field Operations Manager
Field Operations Manager leading retail operations and third-party partnerships for Freeosk. Ensuring successful execution of in-store campaigns and improvements through data-driven insights.
Operations Support Team Delivery Specialist
Delivery Specialist managing end-to-end operations and complex cases for Alight Solutions. Collaborating cross functionally to ensure compliance and meet service level agreements.
Enterprise Customer Operations Engineer
Enterprise Support Engineer at Second Front Systems supporting U.S. government customers deploying on Game Warden. Enhance applications and resolve incidents in a fast-paced, security-focused environment.
Strategic Advisor – IT Operations
Strategic Advisor supporting business development for U.S. IT operations within the DFC. Providing strategic guidance and technical solutions for managed services opportunities.
Senior Consultant, Process Improvement
Senior Consultant, Process Improvement at TTEC improving processes and driving quality outcomes while working remotely in the Philippines.
Community Operations Specialist
Community Operations Specialist ensuring tasker onboarding and engagement in AI operations for a digital services company. Collaborating with teams to optimize communications and community health metrics.
Operations Trainer
Operations Trainer creating engaging onboarding and ongoing training programs for Kin's Operations team. Supporting learners in developing skills and confidence for success in their roles.
Operations Manager
Operations Manager at JLL ensuring compliance and quality in property management. Managing budgets, vendor relationships, and client deliverables for a better real estate service.
Sustainable Operations Manager
Sustainable Operations Manager focusing on energy management at JLL. Driving sustainability initiatives and implementing energy strategies for building operations.
Operations Manager – Insurance Case Management
Operations Manager overseeing high-volume insurance case management operations remotely. Driving efficiency, compliance, and team performance in a fast-paced BPO environment.
Credit Union Operations Consultant
Consultant assisting in credit union business operations, lending reviews, and financial auditing. Perform accounting assistance and regulatory training for management, volunteers, and staff.