Senior Operations Lead, Performance Management
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Job Description
Sr. Ops Lead in Performance Management at R1, driving strategic performance in healthcare revenue cycle operations. Collaborating across teams and leveraging data for operational excellence.
Responsibilities:
- Partnering across all operational areas to drive optimal performance by monitoring key metrics
- Facilitating a central operating rhythm and ensuring coordination across multiple teams within a diverse client portfolio
- Leveraging revenue cycle expertise to identify opportunities to reduce defects and improve process outcomes
- Developing meeting content and facilitating meetings
- Action item tracking and partnership with global teams
- Building and participating in the operational rhythm of the business including appropriate communication, insight and incident management
- Collaborating with onshore and global leaders to optimize efficiencies around revenue cycle operations adhering to compliance requirements
Requirements:
- 3–5 years of experience in Physician or Hospital Revenue Cycle, preferably in Accounts Receivable (AR)
- Experience solving problems in fast paced high-pressure situations
- Proven ability to look at the world through the eyes of others and interpret business needs in a way that drives the success of others
- Strong financial, economic, analytical and technical acumen
- Strong communication skills (both written and verbal), good collaboration and negotiation skills, and the ability to work effectively across groups
- Conflict/Negotiation management skills
- Proficiency in Microsoft Office, including Excel and PowerPoint
- Attention to detail, highly organized and strong process-focused aptitude
- Possess strong leadership and organizational skills and can positively influence others
- Ability to think creatively, be analytically minded, objective and independent
- Can deal with ambiguity and thrive in a highly dynamic environment
- Demonstrated ability to negotiate and provide alternative business solutions
- A bachelor’s degree is preferred
Benefits:
- Annual bonus plan at a target of 5.00%
- Competitive benefits package
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