Senior Payments Program Manager
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Job Description
Senior Payments Program Manager at PatientNow leading payment strategies and integration initiatives across functions. Collaborating with stakeholders and enhancing customer satisfaction in a growing tech environment.
Responsibilities:
- Lead the development and execution of payment program strategies in alignment with organizational goals and industry best practices.
- Manage all aspects of payment program lifecycles, including planning, implementation, monitoring, and continuous improvement.
- Collaborate with internal stakeholders, including product management, engineering, finance, legal, and customer support, to define requirements and prioritize initiatives.
- Oversee the integration of new payment methods, technologies, and partners to expand our payment capabilities and enhance customer satisfaction.
- Conduct market research and analysis to identify emerging trends, opportunities, and potential risks in the payments landscape.
- Monitor key performance indicators (KPIs) and metrics to evaluate the effectiveness and success of payment programs and implement corrective actions as needed.
- Develop and maintain strong relationships with external partners, such as payment processors, networks, banks, and regulatory bodies.
- Stay abreast of regulatory changes and compliance requirements related to payments, ensuring our programs adhere to industry standards and regulations.
- Provide guidance, mentorship, and support to junior team members, fostering a culture of collaboration, innovation, and continuous learning.
- Prepare and present comprehensive reports, presentations, and recommendations to senior leadership on payment program performance, challenges, and opportunities.
Requirements:
- 3+ years of payments experience managing merchants, product, and/or operations.
- Motivated self-starter who can work independently with little oversight.
- Ability to translate complex problems in easily understandable ways for various individuals and functions.
- Some travel is required to support periodic in-person gatherings.
Benefits:
- Health insurance
- Flexible work arrangements
- Professional development opportunities
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