Supervisor, Risk Program Management
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Supervisor overseeing operations of Enhanced Fraud Services team delivering excellence to financial institutions. Responsible for coaching, mentoring, and ensuring team performance and efficiency.
Responsibilities:
- Oversee the day-to-day operations of the Enhanced Fraud Services team (Consultants and Specialists)
- Ensure service excellence is achieved and delivered to financial institutions and their members
- Ensure the team performs within department quality standards, communicates, and responds within established team SLA’s
- Identify opportunities to implement process efficiencies, enhance productivity and quality
- Respond to financial institution service issues, ensuring timely resolution of inquiries and requests
- Regularly meet with team members, provide coaching and mentorship, identify training and development opportunities
- Implement measures to drive employee engagement
- Hold regular department meetings to keep staff updated on issues relevant to the team
- Oversee individual and departmental training needs and professional development plans
- Responsible for interviewing, hiring/dismissal – onboarding of permanent employees
- Monitor individual and team performance to ensure established department service levels are met
- Provide insights to management on trends and areas of opportunities for team improvement
Requirements:
- Bachelor’s degree in business administration or related field or equivalent combination of education and experience required
- CFE preferred.
- Seven (7) years within the financial service industry required.
- Five (5) years professional experience in risk management and/or fraud experience required.
- Three (3) years experience leading project teams, team lead, and/or supervisory experience required.
- Experience with data analytical tools required.
- Experience with fraud mitigation industry tools within the financial service industry.
- Experience with financial institution core processing systems preferred.
- Project management experience preferred.
Benefits:
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
Similar Jobs
Program Manager – Sales Excellence
Program Manager managing Sales Excellence initiatives at FMC Corporation. Overseeing implementation of programs for commercial effectiveness across North America.
Programme Manager – Investment Platform Development
Programme Manager for Investment Platform Development at ACF focusing on climate finance initiatives. Providing technical support to governments and stakeholders in investment platform engagements.
Senior Program Manager
Senior Program Manager leading cross-functional teams in high-impact medical device development programs. Driving execution across complex projects with minimal oversight while ensuring regulatory compliance.
Oracle Fusion Program Manager
Oracle Fusion Program Manager managing large-scale healthcare implementation projects. Leading project teams and developing client relationships to ensure successful outcomes.
Program Manager
Senior Program Manager on the Revenue Acceleration team at Palo Alto Networks. Collaborating with sales leadership and cross-functional teams to drive business priorities.
LEUKINE Melanoma Program Team Leader – Executive Director
LEUKINE® Melanoma Program Team Leader managing launch readiness and lifecycle performance of LEUKINE® in metastatic melanoma. Accountable for full P&L performance and strategic integration across various functions.
Program Manager
Program Manager leading execution of transformation programs at Mitacs. Ensuring alignment across corporate initiatives to deliver effective outcomes in a complex environment.
National Program Manager
National Program Manager managing travel solutions for mid-market clients. Responsible for client retention and developing travel programs while ensuring exceptional customer service.
Program Manager
Program Manager supporting Comagine Health's Maternal Programs while ensuring project success within strategic programs. Leading projects to improve healthcare outcomes by leveraging data-driven solutions.
Program Manager – Consumer Engagement
Program Manager responsible for executing brand activations in consumer engagement. Collaborates with leadership for seamless operations across multiple channels and markets.
Corporate Engagement Manager – Climate Intelligence Program
Engagement Manager for Climate Intelligence focusing on corporate decarbonization and carbon market solutions. Cultivating relationships and driving impactful climate strategies across supply chains.
Customer Retention Program Director
Customer Health Program Director responsible for customer health, retention, and churn strategies at RealPage. Collaborating cross-functionally to improve customer experience and drive revenue growth.
Senior Program Manager – Americas Retail Marketing
Program Manager supporting retail marketing initiatives across North America for Ōura. Lead complex programs and coordinate cross-functional teams to achieve retail success.
Adjunct Program Director – Limited Radiography
Program Director overseeing new LXMO certificate program for Stepful in South Carolina. Managing operations, state compliance, and instructional needs for Allied healthcare training.
Program and Operations Assistant
Program and Operations Assistant at HARP, improving health care access for people post-incarceration. Responsible for scheduling, communication, and operational support for the team.
Director, Program Management – Configuration Manager
Director managing program management and configuration at ICF's Digital Modernization Division. Coordinating teams to support federal customers with IT needs and project management.
Senior Outbound Program Manager
Strategic architect for outbound sales motion at Tebra. Help develop outbound sales engine by identifying roles and strategies.
Director, Product Marketing – Program Management
Director of Product Marketing overseeing product narratives, launch plans, and go-to-market programs for Seeq. Collaborating across teams to ensure effective execution and measurable outcomes.
Senior Program Manager
Senior Program Manager overseeing program execution for advanced space systems. Leading project teams, managing risks, and ensuring quality delivery on objectives with 15+ years of experience required.
Advanced Specialist, Program Manager – SDR Program
Advanced Specialist, Program Manager overseeing SDR program performance for Pearson. Driving pipeline generation through managing SDR strategies and process optimizations across cross-functional teams.