Senior Product Manager
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Job Description
Senior Product Manager owning Invoice Simple’s post-purchase onboarding, payments adoption, retention, and churn reduction. Building AI-driven lifecycle growth experiments for Canadian small businesses.
Responsibilities:
- Own the post-purchase onboarding journey across iOS, Android and web
- Identify moments that predict long-term success and design experiences that accelerate first invoice and first payment
- Drive adoption of payments, recurring invoices and reminders
- Own retention and churn across the subscription lifecycle
- Reduce involuntary churn from failed renewals and improve plan and billing experiences
- Win back lapsed customers
- Use AI and customer data to tailor onboarding, in-app guidance and messages
- Prototype ideas with AI tools and test them with customers rapidly
- Build an experimentation program across product and lifecycle touchpoints
- Define metrics, design tests, analyze results and scale successful initiatives
- Set direction for engineers, designer and analyst
- Partner with Lifecycle Marketing, Payments and Customer Experience
- Make trade-offs, commit to dates and deliver
- Report to the Head of Product, Invoice Simple
- Build and launch the Lifecycle Growth squad with strategy, roadmap and experimentation rhythm
Requirements:
- 8+ years in product management, including 2+ years owning growth, activation, retention or lifecycle outcomes
- Recent, hands-on use of AI-assisted prototyping or coding tools; readiness to demonstrate something personally built
- Track record of measurable gains in activation, engagement, retention or churn for consumer, SMB or self-serve subscription products
- Strong experimentation skills: sizing opportunities, designing rigorous tests and making decisions from results
- Fluency with data; comfortable running own analysis in tools like Amplitude, Looker or SQL
- Experience with mobile subscriptions, app-store billing and lifecycle tools such as Braze or Segment is a strong asset
- Experience with payments, fintech or financial products is an asset
- Must be legally eligible to work in Canada
Benefits:
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Robust wellness benefits, including an annual wellness stipend
- 3 weeks of vacation to start
- A paid volunteer day of your choosing
- 2 floating holidays to celebrate anything of significance to you
- Continued investment in your professional development
- Employee Stock Purchase Program
- Registered Retirement Savings Plan (RRSP) with 4% company match
- Occasional travel for team and leadership meetings
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