Senior Product Manager, Switchboard
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Job Description
Senior Product Manager owning Switchboard, GitLab’s Dedicated infrastructure control plane. Improving customer configuration, operational tooling, migrations, and instance management.
Responsibilities:
- Set the vision and roadmap for Switchboard, connecting customer needs and internal operational challenges to engineering priorities
- Work with engineering and site reliability engineering teams to improve tools for operating Dedicated instances, including upgrades and maintenance
- Improve the customer-facing console for infrastructure settings, private networking, authentication, and instance health
- Engage directly with customers to understand needs, explain product decisions, and incorporate feedback into the roadmap
- Apply a strong user-experience perspective to product decisions and refine workflows hands-on with engineering
- Improve tooling and experiences for migrations from self-managed GitLab to Dedicated and incident management
- Extend Switchboard to support GitLab.com as its architecture evolves
- Collaborate across product management, engineering, and site reliability engineering
Requirements:
- Experience owning a product vision and roadmap and working with engineering to deliver improvements for users
- Technical understanding of infrastructure and operational tradeoffs
- Experience making complex technical workflows easier to understand and use
- Clear communication and ability to work directly with customers
- Ability to work independently, interpret an evolving problem space, and prioritize across customer experience, operational efficiency, and business needs
- Team members are expected to incorporate AI into their daily workflows
- Experience with control planes, cloud management consoles, infrastructure products, internal operational tools, customer migrations, or incident management is optional, not required
Benefits:
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
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