Senior Product Manager
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Job Description
Senior Product Manager owning Digital Room’s eCommerce purchasing roadmap across product configuration, cart, checkout, and payments. Driving conversion optimization, experimentation, and cross-functional delivery.
Responsibilities:
- Own and continuously improve the eCommerce Purchasing experience across Digital Room brands
- Drive enhancements to product configuration, pricing presentation, cart, checkout, payment, and key conversion experiences
- Identify customer pain points and opportunities to reduce friction throughout the purchasing journey
- Advocate for customer needs and identify emerging eCommerce trends, best practices, and innovative approaches
- Define and manage the roadmap for the eCommerce Purchasing Experience
- Translate business objectives, customer feedback, and data insights into product requirements
- Create business cases, user stories, acceptance criteria, and success metrics
- Lead prioritization and drive initiatives from concept through launch
- Improve product management processes, workflows, cross-functional collaboration, delivery efficiency, and product quality
- Lead conversion rate optimization and checkout performance initiatives
- Analyze customer behavior, funnel performance, and abandonment trends
- Partner with UX and Engineering to design, implement, and evaluate experiments and A/B tests
- Monitor KPIs and use data for continuous improvement
- Partner with Engineering and QA to improve purchasing experience performance, reliability, and scalability
- Support product launches, pricing updates, promotions, and product configuration initiatives with Operations Integration
- Improve processes enabling faster and more accurate deployment of customer-facing purchasing experiences
- Define and track purchasing and conversion performance metrics
- Develop ROI analyses to support prioritization and investment decisions
- Communicate results, insights, recommendations, roadmap priorities, project status, risks, and business impact to stakeholders and leadership
- Collaborate with Engineering, QA, UX, Marketing, Content, Digital Media, Operations Integration, and Leadership teams
- Facilitate cross-functional planning, alignment, prioritization, and accountability
Requirements:
- 8+ years of Product Management experience
- 5+ years managing eCommerce products and customer-facing experiences
- Proven experience optimizing eCommerce Purchasing Experiences, including product configuration, cart, checkout, payment, and conversion funnels
- Strong experience with conversion optimization, experimentation, and A/B testing
- Experience with analytics platforms such as Google Analytics, Adobe Analytics, Heap, Mixpanel, Contentsquare, or similar tools
- Experience working closely with UX, Engineering, QA, Marketing, and Operations teams
- Strong analytical and quantitative skills with the ability to translate data into actionable insights
- Excellent communication, collaboration, and stakeholder management skills
- Experience building business cases, defining product requirements, and prioritizing initiatives based on customer and business impact
- Preferred: Experience in eCommerce, online retail, print, manufacturing, marketplace, or catalog-driven businesses
- Preferred: Multi-Brand experience
- Preferred: Experience with product customization and configuration workflows
- Preferred: Experience working with complex product catalogs, configurable products, and customer-facing eCommerce experiences
- Preferred: Experience optimizing cart, checkout, payment, and conversion experiences
- Preferred: Experience with eCommerce platforms, checkout systems, payment integrations, experimentation tools, and analytics platforms
- Preferred: Experience using experimentation, customer analytics, and funnel analysis to improve conversion and reduce abandonment
- Preferred: Experience leading large cross-functional initiatives without direct authority
- MBA or equivalent business and product management experience (preferred)
Benefits:
- Competitive pay and growth opportunities
- Comprehensive health, dental, and vision coverage (location-specific)
- Employer match 401(k) up to limits
- Company-sponsored Life and AD&D Insurance
- Flexible Spending Account and voluntary benefits
- Paid holidays and PTO
- Employee discounts on all products
- Company-sponsored training and certifications
- Fun workplace and wellness events
- Fast-paced, high-tech, safe, and enjoyable environment
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