Senior Project Manager
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Job Description
Senior Project Manager leading complex digital and agentic AI delivery for APPLY, an Agentic Customer Experience partner serving major consumer and entertainment brands.
Responsibilities:
- Lead complex digital projects and programs from initiation to completion, managing scope, roadmaps, timelines, resourcing, and budgets
- Translate client business outcomes into actionable project plans, roadmaps, and execution strategies
- Own delivery artifacts including SOWs, plans, resource trackers, status reports, risk/issue logs, and closure decks
- Identify, manage, and mitigate project risks, issues, dependencies, and decisions
- Adapt Agile, hybrid-Agile, or waterfall methodologies to project needs
- Streamline delivery workflows and status reporting using AI tools and smart automation
- Build reusable prompts, templates, and best practices for the Project Management discipline
- Own delivery accountability and guardrails on agentic engagements, ensuring human review and approval of AI-assisted outputs
- Structure work between AI agents and team members, maintaining review gates and risk logs
- Manage agentic failure modes and agent access/permission boundaries
- Align client expectations to an agentic operating model and report outcome-based metrics
- Serve as the primary client contact and provide proactive updates on progress, milestones, and scope changes
- Facilitate strategy sessions, UX reviews, demos, workshops, and client meetings
- Manage complex stakeholder discussions and expectations
- Partner with Client Services and account leadership on growth opportunities and business value alignment
- Lead cross-functional Strategy, Design, Engineering, QA, and Data teams
- Guide, mentor, and coach Project Managers and Coordinators
- Resolve team friction and focus teams on solution-oriented outcomes
Requirements:
- 8+ years leading end-to-end digital solution delivery in consulting or agency environments for enterprise clients
- Proven ability to partner with senior client leadership (Director, VP, C-suite)
- Expertise in Agile and waterfall delivery frameworks
- Experience with modern digital ecosystems, including Composable/Headless CMS, E-commerce, Loyalty, Personalization, and Analytics
- Proficiency with JIRA, Confluence, Notion, Instagantt, Smartsheet, and Google Suite
- Deep knowledge of the software development lifecycle, CI/CD, and delivery workflows across product, design, development, and QA
- Experience leading headless implementations across e-commerce, CMS, Loyalty, Identity, and Personalization platforms
- Knowledge of AI, machine learning, data analytics, cloud computing, and platform integrations
- Hands-on experience using LLMs such as Claude or Gemini and AI workflows
- Ability to critically evaluate AI outputs for accuracy, quality, and strategic alignment
- Strong written and verbal communication skills
- High emotional intelligence and conflict-navigation ability
- Customer-centric leadership, coaching mindset, resilience, and adaptability
- Direct agentic delivery experience, BMAD methodology, Markdown, CLI-based AI tools, MCP connectors, reusable AI skills/agents/automations, and relevant AI certifications are strong bonuses
- Experience in Commerce and/or Loyalty, Computer Science background, PMP/Agile/Scrum Master certification, and AI or agentic product delivery experience are nice to have
- Preferred candidate should be based in Canada and work hours aligned to ET
Benefits:
- Agentic Delivery opportunities across engagements with international brands
- Inclusive and safe work environment
- Generous training budgets and mentorship
- Flexible personal time off (PTO)
- Customizable extended health and dental plan
- Flexible work arrangements: remote, in-office, or a blend of both
- Equal opportunity and inclusive workplace commitment
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