Senior QA Generalist
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Job Description
Senior QA Generalist ensuring high-quality software delivery at telehealth company Willow. Focus on manual and automated testing, mentorship, and QA process improvement.
Responsibilities:
- Design and execute comprehensive test plans, test cases, and exploratory test sessions for web and mobile applications.
- Perform functional, regression, smoke, and UAT testing across all stages of the development lifecycle.
- Identify, document, and track bugs with clear reproduction steps, screenshots, and severity assessments.
- Collaborate closely with product managers and developers to deeply understand features and surface quality risks early.
- Design, build, and maintain clean, reliable, and scalable automated tests for our web applications using WebdriverIO and TypeScript/JavaScript.
- Implement the Page Object Model (POM) and create reusable components and utilities to keep our automation codebase DRY (Don’t Repeat Yourself).
- Handle complex automation scenarios involving iFrames, multiple windows, and asynchronous operations; implement effective wait strategies to eliminate flakiness.
- Develop and integrate API tests (using tools like Axios/node-fetch or Postman) within the WebdriverIO framework to ensure comprehensive end-to-end coverage.
- Integrate automation scripts into CI/CD pipelines (GitHub Actions, Jenkins, or GitLab CI); analyze results, troubleshoot failures, and maintain quality gates for every release.
- Contribute to test strategy decisions including tooling selection, coverage prioritization, and shift-left quality practices.
- Define and track QA metrics (defect density, test coverage, automation rate) to communicate quality health to stakeholders.
- Work closely with developers and product managers in an Agile/Scrum environment; participate in sprint planning, story refinement, and retrospectives from a quality lens.
- Conduct and participate in code reviews for automation code, advocating for testing best practices across the team.
- Mentor junior QA team members, sharing knowledge on testing techniques, automation approaches, and quality mindset.
- Drive continuous improvement of QA processes, documentation, and tooling to scale quality across a growing product surface.
Requirements:
- 5+ years of experience in a software QA role, with demonstrated depth in both manual testing and test automation.
- Strong proficiency with JavaScript/TypeScript, including modern features like async/await and Promises.
- Hands-on experience with a JS-based testing framework (e.g., WebdriverIO, Playwright, or Cypress): ability to write and debug tests, configure framework config files, and leverage services and reporters.
- Solid understanding of the Page Object Model (POM) and experience architecting scalable automation frameworks from the ground up.
- Strong manual testing skills: ability to create detailed test plans, write thorough test cases, and perform rigorous exploratory testing without relying solely on automation.
- Experience with API testing tools and concepts (Postman, REST Assured, or libraries like Axios) including validating request/response payloads and status codes.
- Proficiency with Git and version control workflows including branching strategies, pull requests, and resolving merge conflicts.
- Experience integrating automated tests into CI/CD pipelines (GitHub Actions, Jenkins, GitLab CI) and maintaining pipeline health.
Benefits:
- Flexible hours with meetings taking place in EST
- Work wherever you choose
- Fun and casual work environment
- Employee engagement activities and virtual gatherings
- We are a diverse, global team! 🌍
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