Senior SAP Support Consultant, UK Payroll
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Job Description
Senior SAP Support Consultant providing critical AMS support to payroll customers in UK and Ireland. Join a leading SAP Gold Partner with extensive expertise in HR and payroll solutions.
Responsibilities:
- Provide application support to payroll customers through advice, guidance, and appropriate technical activities.
- Manage incidents, requests and changes from external customers using the ServiceNow tool in a timely and accurate manner, using ITIL principles.
- Provide functional analysis and guidance on UKI payroll processing queries.
- Act as the lead for the UKI Payroll AMS team, acting as a mentor to junior colleagues, chairing the daily standup call and working alongside the management team to advise on planning and knowledge transfer activities.
- Act as a Single Point of Contact (SPOC) for one or more customers, to provide a key point of contact with in-depth knowledge of their setup and payroll processing cycles.
- Ensure client documentation is updated to reflect changes made to their systems.
- Manage change requests (typically less than 20 days) from requirements gathering to estimation, unit testing and deployment, to deliver high quality solutions which meet our customers’ business requirements.
- Provide updates on status and progress to the SAP Support Lead via daily standup calls to flag blockers and share information with the wider team.
- Join customer facing issues calls to provide updates on incidents logged with the team.
- Use analytical skills to identify and resolve defects, ensuring the customer is happy with the resolution provided.
- Resolve complex defects related to overtime, social security calculation, legal reporting, allowances, sickness, taxes, posting, payslips, RTI and other UK specific payroll areas.
- Work according to Strada best practices around change and release management.
- Manage the testing and implementation of SAP patches including HRSP and CLC updates.
- Support End of Year/Start of Year processes alongside the customer’s payroll team.
Requirements:
- Must have hands on experience of UKI Payroll – Schemas, PCRs, wage type creation, basic pay configuration, etc.
- Proven experience working with SAP Payroll systems (SuccessFactors ECP is a plus) providing maintenance, troubleshooting, configuration and support.
- Ability to prioritise work across multiple clients to ensure that deadlines are met and contractual SLA targets are achieved.
- Strong communication skills to update customers using business rather than technical language.
- In depth knowledge of payroll processes, systems, and UKI legislation.
- Excellent communication and presentation skills.
- Ability to build rapport with stakeholders at all levels.
- Strong analytical and problem-solving skills with great attention to detail.
- Ability to work both independently and as part of a team.
- Flexibility around working hours if required due to critical payroll issues or escalations.
- Systems implementation experience is not mandatory but would be beneficial.
- Appetite to become a subject-matter expert on SAP SuccessFactors Employee Central Payroll (ECP) modules.
Benefits:
- Competitive salary.
- Dedicated training programme, including ECP certification via SAP.
- Contribution pension scheme.
- Private medical insurance.
- Life insurance.
- Income protection insurance.
- Fully-remote, flexible working options.
- 25 days holiday per year in additional to public holidays (+ opportunity to buy/sell holiday days).
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