Senior ServiceNow Administrator – Engineer
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Job Description
Senior ServiceNow Administrator handling development and administration of ServiceNow platform for Denovo. Collaborating with technical and non-technical teams to optimize business processes.
Responsibilities:
- Administering, maintaining, and developing the ServiceNow platform across the organization.
- Handle technical administration and maintenance of ServiceNow ITSM Professional within a Domain Separated environment.
- Identify ways to optimize the platform to enhance overall user satisfaction.
- Collaborate with cross-functional teams to develop scalable enhancements and integrations.
- Design workflows and business rules on ServiceNow to improve services.
- Serve as the primary contact for operational requests, issues, and planning related to ServiceNow.
- Manage ServiceNow release upgrades.
- Partner closely with Software Development Engineers to coordinate updates, patches, and configuration adjustments.
- Deliver training on ServiceNow procedures and processes.
Requirements:
- More than five years working hands-on in complex, enterprise-level ServiceNow environments for Managed Services Providers.
- In-depth understanding of ITSM Pro modules—such as Incident, Problem, Change, Request Fulfillment, Service Catalog, Knowledge, Asset Inventory, and Service Level.
- Strong familiarity with CSM, ITOM (including CMDB), and IT Asset Management.
- Proficient in Now Assist Admin Console for AI configuration.
- Experienced with Agentic Workflows.
- Skilled in Integration Hub for linking GenAI with external systems.
- ServiceNow Certified System Administrator (CSA) required; CIS-ITSM is preferred.
- Completion of multiple end-to-end ServiceNow implementations.
Benefits:
- Medical
- Dental
- Vision
- Life and Disability insurance
- FSA (Health & Dependent Care)
- HSA
- 401(k)
- PTO
- Paid Holidays
- Supplemental Benefits for Accident
- Critical Illness
- Identity Theft
- Legal support
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