Senior ServiceNow Business Analyst/Tester
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Job Description
ServiceNow Requirements/Test Engineer supporting an Agile program for DoD customers. Collaborate on requirements and testing processes in a remote role.
Responsibilities:
- Works with client representatives to lead sessions to identify, extract, and define functional and technical requirements and uses cases.
- Be able to product requisite process flows, workflows, and use cases.
- Identifies future state system requirements at various levels of abstraction and detail to document future state process flows.
- Produces Agile Stories documenting epics, themes, and specific functionality needs, including descriptions, technical requirements and acceptance criteria / Manages user story backlogs and prioritizes according to the customer’s needs.
- And be able to perform demonstration of specific ServiceNow and/or integration configurations to support the user story requirements verification and validation.
- Supports the Scrum Master on the sprint planning for each sprint release.
- Collaborate with solutions Architects to understand the implementation details and scope of the release capability.
- Develop test procedures, cases, and data supporting the user story to ensure it meets the acceptance criteria and does not break other areas of existing functionality.
- Executes test cases and procedures from the test environment and work with developers and architects to resolve test defects.
- Ensure bugs identified during the testing to include Government Acceptance Test are addressed timely.
- Participate in and support all agile ceremonies - standups, planning, grooming, demonstration, etc.
- Create and maintain documentation related to testing, including test plans, test cases, and test scripts using ServiceNow test management.
- Be able to clearly articulate and demonstrate to the Product Owner on the requirements and technical configurations of the supporting capabilities and functionalities.
- Support the production issues and work with the O&M team to ensure production issues are resolved.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field
- 5+ years of experience as a Test Engineer in an Agile development environment
- Have or ability to obtain a Security+ or equivalent Certification
- ServiceNow CSA certification required
- Experience with ServiceNow / Rest API integration including requirements gathering, test development, and management
- Experience with user story development and management in an Agile environment
- Experience with ServiceNow test management, test execution, and test script procedure development. ATF experience is desired.
- Experience with client-facing roles and ability to build rapport and trust
- Strong written and verbal skills
- Strong analytical/critical thinking skills
Benefits:
- Extremely competitive salary
- 95% employer paid for employee medical, dental, & vision coverages
- 100% employer paid for employee life, STD & LTD disability coverages
- 401k with company match and profit sharing
- Flexible Spending Account (FSA) for dependent & health care
- 11 standard holidays & 3 weeks of annual leave
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