Senior ServiceNow CSM Architect - DHS Public Trust
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Job Description
Senior ServiceNow Architect leading innovative ServiceNow solutions for federal contracts. Responsible for technical design, implementation, and guidance for project teams.
Responsibilities:
- Lead requirements discovery with clients and stakeholders, clarify ambiguous needs, and design scalable ServiceNow and integrated technology solutions.
- Translate business processes into detailed technical designs aligned with both short and long term goals.
- Serve as a trusted technical advisor, providing expert guidance on platform capabilities, customization, integrations, and best practices.
- Identify potential delivery challenges early and develop innovative solutions.
- Collaborate with project teams to ensure solution designs are implemented accurately and effectively.
- Conduct code reviews and provide feedback to maintain quality, consistency, and alignment with standards.
- Design and oversee integrations and automation workflows across systems, ensuring data consistency and integrity.
- Document integration strategies, data models, and technical roadmaps.
- Apply and promote performance optimization best practices, resolving bottlenecks and improving system responsiveness.
- Develop and lead quality assurance and testing strategies for technical deliverables.
- Ensure projects are staffed with appropriately skilled and certified resources; identify and address talent gaps.
- Work closely with project managers to maintain scope, timelines, and clear communication with leadership and clients.
- Define and enforce security and compliance requirements for all solutions.
- Produce comprehensive technical documentation, including architecture diagrams, specifications, and implementation guidelines.
- Contribute to knowledge sharing across the practice through documentation, white papers, demos, and learning sessions.
- Stay current on ServiceNow and related technologies, applying new insights to improve solution design and delivery.
- Build and maintain strong client relationships, anticipating needs and guiding clients toward optimal outcomes.
- Mentor and coach team members, support career development, and contribute to best practice frameworks.
- Foster strong partnerships with ServiceNow teams, clients, and internal stakeholders to support collaboration and issue resolution.
- Lead strategic solutioning efforts, propose innovative approaches, and support go to market initiatives.
- Contribute to corporate growth by identifying new opportunities, shaping client roadmaps, supporting proposals, and presenting solutions to technical and non-technical stakeholders.
Requirements:
- US Citizenship is required (required by the federal government for this position).
- Active Public Trust Clearance (any agency)
- Must be able to obtain a DHS Public Trust clearance.
- MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.
- Must have 12+ years of experience implementing or architecting ServiceNow solutions
- 3+ years of experience in CSM
- Certifications in: ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, Certified in CIS - Customer Service Management
Benefits:
- Reasonable Accommodations for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs during the application process.
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