ServiceNow Software Asset Management – Product/Program Manager
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Job Description
ServiceNow SAM Product/Program Manager overseeing Software Asset Management capabilities at GDIT. Collaborating with stakeholders to manage successful planning and delivery of SAM solutions.
Responsibilities:
- Directs program activities to meet client and organization work objectives and serves as a liaison with clients to coordinate activities, negotiate tasks, and solve problems
- Track financial forecasts, lifecycle costs, and budgetary alignment across SAM initiatives
- Perform financial management services, including financial analysis, budget and cost quote preparation, cost management, reconciliation, and profit enhancement
- Establish and maintain a documented set of disciplined, mature, and continuously improving processes for administering all contractual efforts with an emphasis on cost-efficiency, schedule, performance, responsiveness, resource management, and consistently high-quality delivery
- Coordinate across CMS stakeholders, procurement teams, technical groups (Infrastructure, Security, Hosting, DBA)
- Develop, deliver and maintain and ensure compliance with the Project Management Plan and backlogs
- Provide the government with monthly and quarterly status reports on the activities and milestones completed and deliverables submitted for each task for the past month
- Ensure alignment of program deliverables to program outcomes for operational efficiency
- Coordinates and monitors sub-contractor activities and administers subcontractor deliverables and finances
- Coach SAM team members to foster skill development and alignment with CMS standards
- Define and communicate the product vision for ServiceNow SAM, aligned with enterprise IT and financial objectives
- Develop and maintain a roadmap covering key capabilities such as license compliance, SaaS management, and software optimization.
- Own and prioritize the SAM product backlog based on business value, risk, and stakeholder needs.
- Translate business requirements into clear user stories with acceptance criteria.
- Balance new feature delivery with technical debt reduction and platform sustainability.
- Align SAM implementation with the Common Service Data Model (CSDM) and CMDB standards.
- Partner with ITAM, Procurement, Finance, Security, and IT Operations to gather requirements and define priorities.
- Act as the primary point of contact for SAM product-related decisions.
- Communicate roadmap updates, releases, and value delivered to stakeholders.
- Ensure a Continual Service Improvement mechanism in-place for SAM
- Participate in sprint planning, backlog refinement, and product reviews
- Collaborate closely with developers, architects, and QA teams to ensure high-quality delivery.
- Collaborate with Enterprise IT Asset Management, Hosting, Security, DBA, Operations, and Technical teams to implement asset management practices, processes, and procedures
- Deliver SAM application status overviews, asset compliance updates, and optimization recommendations to stakeholders
- Interface with vendors for license renewals, contracts, and hardware/software lifecycle updates
- Ensure adherence to governance and compliance standards throughout project phases
- Oversee team activities and track progress against project timelines and deliverables
- Define and monitor SAM KPIs
- Deliver dashboards and reporting for operational and executive insights.
- Drive adoption of advanced SAM features (e.g., SaaS License Management, publisher packs).
- Continuously evaluate platform usage and recommend enhancements.
- Support vendor audit readiness (e.g., Microsoft, Oracle, Adobe).
- Identify and mitigate compliance risks through proactive monitoring.
- Ensure adherence to internal governance and regulatory requirements.
- Track Key Performance Indicators (KPIs) and maintain dashboards to measure team performance and operational success
Requirements:
- 5 + years of related experience
- Bachelor’s degree in information systems, Business, Computer Science, Engineering, or related technical discipline, or equivalent combination of education, technical certifications, or training
- Experience as a Technical Program Manager with direct oversight of labor, materials, financials, and IT system/platform
- Understanding of SAM/ITAM principles and their integration into enterprise infrastructure
- Demonstrated success in implementing SAM/ITAM initiatives across enterprise environments
- Certified Project Management Professional or equivalent
- Experience in project management tools (e.g., MS Project, PPM, Agile 2.0, Jira, Confluence)
- Experience with CI/CD pipelines and DevOps concepts
- Advanced stakeholder management and communication skills, including conflict resolution
- Expertise in risk management and development of mitigation strategies
- Proactive leadership in process improvement and automation
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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