ServiceNow Developer, CSM, Public Trust
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Job Description
ServiceNow Developer responsible for developing and implementing ServiceNow solutions for clients at ICF. Collaborating with teams to ensure client business requirements are met while maintaining best practices.
Responsibilities:
- Develop and deploy ServiceNow solutions for clients
- Work closely with Solutions Architects and Business Analysts
- Collaborate with cross-functional teams to implement ServiceNow solutions
- Support data migration design and activities
- Assist architects and senior developers in integration of ServiceNow with other systems
- Create detailed documentation of configurations, customizations, and other decisions
- Conduct thorough testing of ServiceNow configurations
- Support end-user training
- Troubleshoot and resolve technical issues related to ServiceNow implementations
- Adhere to security best practices and ensure compliance
- Stay updated on the latest ServiceNow features and enhancements
- Collaborate with project managers and stakeholders
Requirements:
- US Citizenship is required
- Must be able to obtain a DHS Public Trust clearance
- MUST RESIDE IN THE United States (U.S.)
- 3+ years of software development experience
- 1+ years of experience implementing ServiceNow solutions
- 1+ years of experience with CSM or ITSM
- 1+ years of experience troubleshooting and resolving technical issues related to ServiceNow implementations
- 1+ years of experience scripting beyond basic ServiceNow scripts
- 1+ years of experience in Agile Scrum
- Certified in one or more additional mainline certifications, with preference for: ServiceNow Certified Application Developer, Certified Implementation Specialist – Human Resources, Certified Implementation Specialist – CSM, Certified Implementation Specialist – Discovery, Certified Implementation Specialist –SAM, Certified Implementation Specialist – PPM
- Hands-on experience (>480 hours each) configuring or building 3 or more ServiceNow applications
- In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
- Familiarity with ITIL processes and IT Service Management (ITSM) principles
- Strong scripting skills in JavaScript and GlideScript
- Strong technical skills, including workflow configuration, and business rule development
- Experience in customizing UI and creating complex workflows
- An understanding of integration techniques with external systems
- Hands on experience troubleshooting and resolving technical issues
- An active DHS or DoW clearance
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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