Senior ServiceNow Developer
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Job Description
Senior ServiceNow Developer designing, developing, and maintaining ITSM solutions for Hunter Strategy. Collaborating with teams to optimize ServiceNow capabilities and automate operations.
Responsibilities:
- Design, develop, configure, and maintain ServiceNow applications, workflows, and platform capabilities to support enterprise IT Service Management (ITSM) and service desk operations.
- Implement and manage Service Request workflows and Service Catalog offerings, including request intake, automated triage, routing, approvals, and fulfillment processes to streamline service delivery.
- Develop and maintain integrations between ServiceNow and enterprise platforms, including monitoring, identity management, and security tools such as Splunk, using REST APIs and data formats such as XML and JSON.
- Develop and optimize workflow automation and orchestration within ServiceNow to reduce manual service desk tasks, improve operational efficiency, and enable automated ticket creation and response coordination.
- Configure and customize ServiceNow applications, forms, user interfaces, and automation logic to enhance usability and support evolving service management requirements.
- Develop dashboards, reports, and operational metrics within ServiceNow to support service desk performance monitoring, operational visibility, and decision-making.
- Collaborate with infrastructure, cybersecurity, and platform engineering teams to ensure ServiceNow workflows support incident response, vulnerability management, and operational resilience processes.
- Support platform lifecycle activities, including testing, release management, deployment, and implementation of new ServiceNow capabilities and enhancements.
- Provide production support and troubleshooting for the ServiceNow platform, resolving defects, maintaining system stability, and supporting end users.
- Document system configurations, updates, and operational procedures to ensure accurate technical documentation and knowledge transfer.
- Support the implementation of AI-enabled ServiceNow capabilities, including predictive intelligence, virtual agents, automated ticket classification, and intelligent routing.
Requirements:
- Minimum 8–10 years of experience in enterprise IT development or engineering roles, with at least 4 years of hands-on ServiceNow development experience.
- Strong experience developing and maintaining ServiceNow ITSM capabilities, including Incident, Problem, Change, Request, and Service Catalog modules.
- Experience implementing ServiceNow Service Desk and IT Operations Management (ITOM) capabilities to support enterprise service delivery.
- Familiarity with Splunk Enterprise or Splunk Enterprise Security for log analysis, monitoring, and operational analytics.
- Experience integrating ServiceNow with enterprise monitoring, security, and operational tools via REST APIs, XML, or JSON-based integrations.
- Strong understanding of enterprise IT architecture, networking concepts, and security operations environments.
- Experience supporting environments aligned with government compliance frameworks such as RMF, NIST CSF, or similar regulatory requirements.
- Knowledge of AI-enabled automation within ServiceNow, including virtual agents, predictive intelligence, workflow automation, and AI-assisted service management is preferred but not required.
- ServiceNow Certified System Administrator (CSA) preferred.
- US Citizenship required.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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