Senior ServiceNow ITOM Developer – Ongoing, Embedded Role
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Job Description
Offshore Senior ServiceNow ITOM Developer focused on enhancing ITOM capabilities post-implementation for an ongoing engagement addressing scaling solutions.
Responsibilities:
- Build and maintain business and application services aligned to CSDM standards
- Execute Service Mapping (top-down and pattern-based), including pattern tuning and troubleshooting
- Configure and enhance Event Management , including: Event rules and correlation, Alert enrichment and routing, Incident creation policies
- Continuously improve event quality and noise reduction through tuning and optimization
- Ensure accurate CI relationships, bindings, and CMDB data integrity
- Develop and maintain automation workflows related to incidents, events, and operational processes
- Support integration and data flow from observability tools (e.g., Dynatrace, Splunk, etc.)
- Create and maintain technical documentation, runbooks, and SOPs
- Collaborate with architects and stakeholders to execute against a prioritized backlog and roadmap
Requirements:
- 5+ years of ServiceNow development experience
- Strong hands-on experience with: ServiceNow ITOM (Discovery, Service Mapping, Event Management)
- CMDB and CSDM data models
- Flow Designer, Business Rules, Script Includes, and integrations
- Experience working with event-driven architectures and observability integrations
- Strong troubleshooting skills across Service Mapping and Event Management
- Ability to work independently in an offshore delivery model with minimal supervision
- ServiceNow certifications (CSA, CIS-ITOM, CAD) preferred
- Experience with AIOps / ITOM Health preferred
- Familiarity with cloud platforms (AWS, Azure) preferred
- Experience working in Agile or continuous delivery environments preferred.
Benefits:
- Professional development opportunities
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