Senior ServiceNow Technical Program Manager
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Job Description
Senior Technical Program Manager overseeing and managing BCMC's DoD Program. Leading teams to build and manage classified and unclassified ServiceNow FSM capabilities.
Responsibilities:
- Lead a team to build, deliver, and manage SaaS environment for ServiceNow FSM capabilities
- Manage the total work effort, planning and scheduling, resource management, transition planning, reporting, deliverables preparation, quality assurance and metrics, customer relationship management, and strategic business planning
- Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components
- Performs day-to-day management of overall project/contract support operations, possibly involving multiple tasks and groups of personnel at multiple locations
- Organizes, directs, and coordinates the planning and production of all activities associated with assigned project
- Assumes responsibility for project results
- Works with project sponsor and stakeholders to complete project charter outlining scope, goals, deliverables, required resources, budget, and timing
- Completes work breakdown structure to estimate effort required for each task
- Provides a project schedule to identify when each task will be completed
- Communicates clearly expectations to team members and stakeholders
- Ensure that the program is delivered on time, within budget, and to the required quality standards
- Build and maintain strong relationships with DoD and other stakeholders
- Mediates between stakeholders and team members
- Identify and mitigate risks and issues that may impact the program's success
- Resolves issues and solves problems throughout project life-cycle
- Manages project scope by ensuring changes to scope are documented and approved
- Tracks and reports on project milestones and provides status reports when requested
- Leads, coaches, and motivates team members
- Makes decisions and recommendations based on the business need for each project, and makes ongoing decisions based on what’s best for the organization
- Monitor and report on the program's progress to key stakeholders
- Drive business growth by identifying opportunities to expand our offerings, improving our service delivery, and fostering a culture of innovation within the team
- Ensure compliance with all relevant policies, procedures, and regulations
Requirements:
- 8+ years of relevant work experience in a very fast-paced, dynamic environment
- 5+ years of experience managing ServiceNow FSM platform implementations
- Experience with leading teams and managing web applications
- 3 years’ experience defining and delivering systems’ support strategy, including business analysis and requirements gathering abilities
- Expertise with Agile Scrum methodology
- Advanced skill in Microsoft Office Suites
Benefits:
- Extremely competitive salary
- 95% employer paid for employee medical, dental, & vision coverages
- 100% employer paid for employee life, STD & LTD disability coverages
- 401k with company match and profit sharing
- Flexible Spending Account (FSA) for dependent & health care
- 11 standard holidays & 3 weeks of annual leave
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