Senior Solutions Engineer
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Job Description
Senior Solutions Engineer at Oxylabs, focusing on web data solutions for top-tier clients. Collaborating with technical stakeholders and driving client technical engagements remotely.
Responsibilities:
- Understand Client Needs: Participate in prospective and existing client meetings to understand their data requirements and recommend solutions that fulfill their business use cases.
- Technical Relationships: Own the technical relationship with our most strategic and largest prospective clients.
- Design Workflows: Create and design the best workflows to integrate our solutions into clients' systems.
- Solution Presentations: Lead requirements discovery, solution presentations, Proof of Concept builds, and various workshop formats with clients.
- Engagement: Engage with technical and non-technical clients to demonstrate potential solutions effectively.
- Scraping Knowledge: Utilize in-depth knowledge of web scraping, data structures, and anti-bot bypass techniques to support and guide clients.
- Technical Inquiries: Respond to advanced product and technical questions, RFPs, and security questionnaires promptly and accurately.
- Customer Onboarding: Provide thoughtful technical guidance to ensure customers quickly and successfully onboard with Oxylabs.
- Documentation: Document technical considerations and contribute to internal knowledge bases to support other teams, customers, and partners.
- Sales Collaboration: Partner with the Sales and Account Management teams on engagements with prospective and existing customers to provide technical guidance and support.
- Product Feedback: Curate structured product feedback to help Product and Engineering teams enhance and refine our offerings.
- Sales Training: Educate the sales team on product details, upcoming releases, competitive analysis, and insights into typical customer environments and third-party applications.
- Marketing Collaboration: Work with the marketing team to refine our technical narrative, including creating blog posts, webinars, and customer-facing marketing collateral.
Requirements:
- At least 5 years in Solution Engineer or similar position;
- Exceptional presentation, communication, and meeting facilitation skills in both English and Mandarin Chinese;
- Eligible to travel to Europe, Mainland China and the APAC region;
- Proven track record of collaborating with technical personas such as product owners, software engineers, and chief technology officers;
- Strong focus to quality and details;
- Proven track record of troubleshooting client's problems and solving them;
- Strong communications skills with the ability to build meaningful relationships with customers.
- Nice to have: Kubernetes/containers, Terraform, CI/CD basics for infra and app rollouts;
- Scripting for integrations/tooling (Python/Go/JS);
- Certifications: CCNP/CCIE, Alibaba/AWS/Azure Associate/Professional, CKA/CKAD, CISSP/CCSP;
- Domain exposure: AI, e-commerce, fintech, adtech, travel, or marketplace data in China.
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