Senior Technical Customer Support Engineer
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Job Description
Technical Support Engineer supporting India-based ClickHouse customers using cloud and open-source analytics databases. Providing 24x7 technical guidance, troubleshooting, documentation, and cross-functional support across APJ and EMEA.
Responsibilities:
- Support ClickHouse users, customers, and prospects through cases, chat, Slack, community, and meetings
- Develop solutions based on ClickHouse Cloud and ClickHouse open-source
- Share solutions through documentation, knowledge bases, blogs, meetups, webinars, and training
- Collaborate with global Support Services, Engineering, Go to Market, and Product Management teams to define required functionality
- Assist with mentoring, training, and knowledge sharing
- Deliver first-line technical support and guidance within required SLAs
- Provide professional responses and on-call coverage for technical cases via ticketing system, email, Slack, chat, and phone
- Build trusted relationships with colleagues, customers, and partners
Requirements:
- Technical breadth and depth in ClickHouse open-source or Cloud, or relevant domains such as SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, or Docker
- Previous technical experience in roles such as Support Engineer, Technical Account Manager, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer
- Availability according to scheduling required to deliver high-quality 24x7 support in a global, distributed environment
- Strong written and verbal English communication skills
- Ability to work fully remote with reliable connectivity
- Teamwork, global engagement, empathy, and challenging-problem-solving mindset
- Ability to build trusted relationships with colleagues, customers, and partners
- Self-driven, curious, and eager to continuously learn and grow
- Bonus: experience with ClickHouse
- Bonus: experience with OSS and open-source technologies
- Bonus: experience with Azure, GCP, or AWS
- Bonus: experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ
Benefits:
- Flexible work environment
- Employer contributions towards healthcare
- Stock options for every new team member
- Flexible time off in the US and generous entitlement in other countries
- $500 home office setup for remote employees
- Opportunities to engage with colleagues at company-wide offsites
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