Senior Technical Program Manager
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Job Description
Senior Technical Program Manager leading enterprise agentic AI deployments at Parloa. Owning customer delivery, technical coordination, governance, and go-live execution.
Responsibilities:
- Own end-to-end delivery across scope, timeline, budget, quality, risks, and dependencies for enterprise AI deployments
- Lead implementations from SOW kickoff through design, integration, UAT, production go-live, and hypercare
- Drive execution across cross-functional delivery pods consisting of Forward Deployed Engineers, Agent Architects, and partner teams
- Maintain project governance across project plans, RAID logs, milestone tracking, risk management, change requests, and escalation handling
- Proactively identify delivery risks, resource constraints, and implementation blockers while driving alignment across stakeholders
- Serve as the primary delivery contact for enterprise customer stakeholders, including executive sponsors and technical leaders
- Translate business objectives into structured implementation plans with clear ownership, milestones, and success criteria
- Lead governance meetings, executive updates, steering committees, UAT reviews, and go-live readiness discussions
- Manage customer escalations and maintain delivery momentum across complex, high-visibility programs
- Partner closely with Engagement Management post-go-live to support long-term adoption and expansion opportunities
- Coordinate technical delivery across integrations, infrastructure, environments, testing, and deployment readiness
- Partner with Product, Sales, Solution Engineering, Support, and Deployment Strategists to ensure smooth customer execution
- Support pre-sales activities including delivery scoping, resource estimation, SOW reviews, and implementation risk assessment
- Manage co-delivery execution with SIs, GSIs, BPOs, and external implementation partners
- Ensure technical and operational dependencies are aligned across all delivery workstreams
- Apply Agile, Waterfall, or Hybrid methodologies based on customer needs and implementation complexity
- Drive consistency across delivery governance, implementation standards, documentation, runbooks, and operational processes
- Ensure compliance, security, and data governance requirements are incorporated into delivery planning
- Mentor junior TPMs and help establish scalable delivery best practices across the broader organization
Requirements:
- 6+ years of experience in technical program management, enterprise software delivery, consulting, professional services, or customer implementations
- Proven experience leading complex enterprise deployments involving integrations, multiple stakeholders, and cross-functional delivery teams
- Strong technical credibility and comfort discussing integrations, APIs, infrastructure dependencies, and implementation trade-offs
- Experience managing enterprise programs across Agile, Waterfall, and Hybrid delivery methodologies
- Strong stakeholder management and executive communication skills with the ability to influence alignment across technical and business teams
- Highly organized, execution-oriented, and comfortable operating in fast-paced, ambiguous environments
- Strong ownership mindset with the ability to proactively drive issues to resolution and maintain delivery momentum
- Experience mentoring junior team members or helping establish scalable delivery processes and governance standards
- Experience with conversational AI, LLMs, or enterprise AI deployments
- Exposure to CCaaS platforms, APIs, or enterprise integrations such as Genesys, Five9, NICE, or Avaya
- Experience supporting pre-sales scoping, SOW development, resource estimation, or delivery planning
- PMP, Scrum Master, Agile, or related certifications
- Experience working with SIs, GSIs, BPOs, or multi-region enterprise delivery programs
- Passion for AI tooling, operational excellence, and delivery process optimization
Benefits:
- Performance-based variable component as part of OTE
- Equity package
- Equal opportunities regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, and other characteristics
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