Technical Program Manager
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Job Description
Technical Program Manager leading enterprise agentic AI deployments for Parloa, which powers customer conversations for global brands. Owning delivery, customer alignment, integrations, and go-live execution.
Responsibilities:
- Lead end-to-end delivery of enterprise Agentic AI deployments from kickoff through go-live and hypercare
- Own scope, timeline, budget, quality, risks, and dependencies
- Lead implementations through design, integration, UAT, production go-live, and hypercare
- Drive execution across cross-functional delivery pods and partner teams
- Maintain project governance through project plans, RAID logs, milestone tracking, risk management, change requests, and escalations
- Identify delivery risks, resource constraints, and implementation blockers
- Serve as primary delivery contact for enterprise customer stakeholders, executive sponsors, and technical leaders
- Translate business objectives into implementation plans with ownership, milestones, and success criteria
- Lead governance meetings, executive updates, steering committees, UAT reviews, and go-live readiness discussions
- Manage customer escalations and delivery momentum
- Coordinate technical delivery across integrations, infrastructure, environments, testing, and deployment readiness
- Partner with Product, Sales, Solution Engineering, Support, Deployment Strategists, and external implementation partners
- Support pre-sales scoping, resource estimation, SOW reviews, and implementation risk assessment
- Apply Agile, Waterfall, or Hybrid methodologies
- Drive delivery governance, implementation standards, documentation, runbooks, and operational processes
- Incorporate compliance, security, and data governance requirements into delivery planning
- Mentor junior TPMs and establish scalable delivery best practices
Requirements:
- 3+ years of experience in technical program management, enterprise software delivery, consulting, professional services, or customer implementations
- Proven experience leading complex enterprise deployments involving integrations, multiple stakeholders, and cross-functional delivery teams
- Strong technical credibility and comfort discussing integrations, APIs, infrastructure dependencies, and implementation trade-offs
- Experience managing enterprise programs across Agile, Waterfall, and Hybrid delivery methodologies
- Strong stakeholder management and executive communication skills
- Ability to influence alignment across technical and business teams
- Highly organized and execution-oriented
- Comfortable operating in fast-paced, ambiguous environments
- Strong ownership mindset and ability to proactively drive issues to resolution
- E-Verify employment eligibility in the USA
- Nice-to-have: conversational AI, LLMs, CCaaS platforms, APIs, Genesys, Five9, NICE, Avaya, pre-sales scoping, SOW development, resource estimation, delivery planning, SIs, GSIs, BPOs, PMP, Scrum Master, Agile, or related certifications
Benefits:
- Performance-based variable component as part of OTE
- Equity package
- Equal opportunities regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, and other characteristics
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