Technical Program Manager II – Operations
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Job Description
Technical Program Manager driving internal tooling, automation, and operational readiness at SWIVEL, a payments technology company. Leading cross-functional programs, governance, and process improvement.
Responsibilities:
- Act as a bridge between operational teams, internal engineering resources, and third-party tool providers to build, improve, and manage internal tooling solutions
- Oversee a technical roadmap for internal tooling initiatives, including prioritization, resourcing, and requirements
- Build and maintain relationships with internal and external partners
- Establish communication plans, coordinate stakeholders, track progress, identify risks, steward frameworks and governance structures, and implement solutions for successful execution
- Develop and implement process improvements, automation opportunities, and operational efficiencies through innovative solutions and best practices
- Analyze business processes, performance metrics, and operational data to identify trends, risks, and continuous-improvement opportunities
- Drive operational and technical goal-planning processes
- Establish status-tracking mechanisms and communicate progress, risks, and priorities across the organization
- Operate effectively with minimal day-to-day direction in a fast-paced, ambiguous environment
- Perform all other duties as assigned
Requirements:
- Bachelor's degree from an accredited four-year college or university in a technology related field preferred
- Minimum of five (5) years of professional experience in Program Management, with a focus on Operations or Technology use cases
- Minimum of five (5) years of experience leading complex cross-functional initiatives and influencing stakeholders across multiple business functions
- Experience managing programs and projects involving executive-level stakeholders and organizational priorities
- Demonstrated ability to drive operational excellence, business process improvement, governance, and change management initiatives
- Strong verbal and written communication, facilitation, negotiation, presentation, and relationship management skills
- Proven ability to influence outcomes without direct authority and drive accountability across teams
- Strong analytical, problem-solving, critical-thinking, and decision-making capabilities
- Exceptional organizational skills with the ability to manage multiple priorities, deadlines, and competing business needs
- Experience creating executive communications, dashboards, status reporting, and performance metrics
- Advanced proficiency with Microsoft Office Suite, including PowerPoint, Excel, Word, and related productivity tools
- Ability to operate independently in ambiguous environments while maintaining strong attention to detail and execution excellence
- PMP certification or related project/program management certification is preferred
- Experience within the payments, financial services, money movement, card processing, or ACH industry is preferred
- Familiarity with coding languages, technical systems, software development concepts, or data analytics tools is preferred
- Experience supporting feature launches, operational readiness programs, or PMO organizations is preferred
- Experience mentoring team members and promoting program management best practices is preferred
- Knowledge of applicable laws and regulations impacting financial services or payment-processing environments is preferred
- Ability to pass pre-employment drug testing
- Must not be a tobacco user, as allowed by law
Benefits:
- Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Emerging Professionals and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
- Additional incentive compensation may be available as commission or performance bonus
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