Senior Technical Program Manager – Reservations, Cancellations & Host Services
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Job Description
Senior Technical Program Manager driving reservations, cancellations, and host-service engineering programs for a consumer marketplace platform. Managing cross-functional delivery across Web, iOS, and Android.
Responsibilities:
- Own program execution for Reservations, Cancellations, and Host Services initiatives
- Track milestones, surface risks, and drive resolution across Web, iOS, and Android engineering teams
- Partner with Engineering Managers, Tech Leads, and Product Managers to align roadmaps and sequence work
- Manage cross-team dependencies and keep them visible and unblocked
- Lead, influence, and help shape engineering decisions and solution scope
- Drive delivery of cancellation policy systems, reservation management flows, host and guest service tooling, and related trust and support infrastructure
- Run standups, cross-functional syncs, and stakeholder updates
- Identify and mitigate technical and execution risks
- Contribute to bi-annual product release planning
- Manage assigned workstreams through the full product lifecycle
- Translate complex technical work into clear status communications for engineering directors and senior leadership
Requirements:
- 7+ years of Technical Program Management experience driving cross-functional software programs to completion
- Senior- or staff-level operating experience
- Ability to understand and reason about technical systems, including frontend/backend integrations and multi-platform delivery across Web, iOS, and Android
- Strong stakeholder management skills
- Demonstrated ability to build high-trust working relationships quickly
- Comfort operating in ambiguity and bringing structure to complex, evolving programs
- Excellent written and verbal communication skills
- Preferred: Experience with consumer-facing product surfaces such as reservations, cancellation flows, customer service tooling, or trust and safety systems
- Preferred: Experience with high-scale consumer platforms and modern, distributed tech stacks
- Must be authorized to work in the U.S. without sponsorship
Benefits:
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k)
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