Senior Technical Support Specialist
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Job Description
Technical Support Specialist providing assistance to customers for Samsara’s IoT technology. Collaborating with support teams across locations in a remote environment.
Responsibilities:
- Serve as the initial technical point of contact for customer issues
- Provide in-depth technical troubleshooting for advanced issues
- Actively contribute to knowledge base development
- Proactively identify trends in customer issues to influence product improvements
- Deliver professional communication to both technical and non-technical stakeholders
- Champion Samsara’s cultural principles driving innovation and collaboration
Requirements:
- Bachelor’s degree in a technical discipline or 4–6 years of equivalent hands-on technical experience
- 3+ years of experience in a technical product support or specialist role
- Proficiency troubleshooting hardware and software systems
- Bilingual proficiency in English and French
- Solid understanding of networking concepts (e.g., TCP/IP, VPNs, DNS)
- Ability to mentor and guide junior team members
- Strong written and verbal communication skills
- Analytical mindset for troubleshooting and resolving challenges
- Flexibility to work flexible hours, including nights and weekends
Benefits:
- Competitive total compensation package
- Employee-led remote and flexible working
- Health benefits
- Paid time off
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