Senior Test Manager
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Job Description
Senior Consultant Test Manager leading testing strategy and execution for retail clients. Driving quality management and mentoring consultants within Spike's Quality Management practice.
Responsibilities:
- Own and deliver testing strategy and execution across complex client engagements
- Balance quality, delivery, and commercial considerations within managed services and project delivery
- Act as a trusted testing lead for clients and internal stakeholders
- Lead, mentor, and develop Spike consultants across projects
- Contribute to Spike’s sales, marketing, and service development activities
- Define and implement test strategies, processes, techniques, and approaches across varied delivery models
- Lead delivery of small to medium test programmes across multiple workstreams, vendors, and technologies
- Own test organisation, tooling, infrastructure, environments, and test data strategy
- Ensure appropriate balance between delivery quality and commercial effectiveness
- Provide delivery assurance and support Spike quality reviews across active programmes
- Produce and own test estimates, strategies, and delivery approaches for proposals and client engagements
- Support the Spike sales team through pre‑sales conversations, solution shaping, and bid input
- Build strong, collaborative relationships with client stakeholders
- Help position Spike’s quality and testing services effectively with existing and prospective clients
- Support marketing activity by contributing content, case material, and service positioning
- Lead, coach, and mentor Spike consultants across client projects
- Support the development of Test Leads and less experienced consultants
- Promote consistent quality standards, professionalism, and best practice
- Contribute to knowledge sharing, methods, and continuous improvement within the Quality Management practice
- Demonstrate Spike values through behaviour, decision‑making, and client interactions
Requirements:
- Proven experience defining and implementing test strategies across multiple projects
- Strong background in retail and/or eCommerce delivery environments
- Experience collaborating with and influencing both technical and non‑technical stakeholders
- Comfortable operating at both senior/strategic and detailed delivery levels
- Strong understanding of modern SDLCs, delivery models, and testing practices
- Awareness of evolving testing techniques, tools, and technology trends
- Ability to work autonomously with accountability for outcomes
Benefits:
- Personal relationships with an open‑door leadership team
- Challenging, consultancy‑led work across a variety of retail clients
- Remote‑first working with flexibility and paid travel when required
- A business owned by practising consultants, with shared purpose and principles
- Pick‑and‑mix benefits allowance
- Dedicated career coach and ongoing development support
- Annual performance and pay review
- 25 days annual leave + public holidays
- Day off for your birthday
- Leave exchange (buy or sell)
- Training allowance
- Pension with auto‑enrolment after one month
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