Senior Underwriting Consultant
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Job Description
Senior Underwriting Consultant responsible for evaluating complex applications and guiding junior colleagues at Manulife. Position requires strong underwriting experience and excellent relationship management skills.
Responsibilities:
- Evaluate applications of the highest financial impact and complexity
- Analyze decisions without compromising overall underwriting policies
- Work independently and guide more junior colleagues
- Identify and provide solutions to work related problems and issues (i.e. Work flow, systems)
- Negotiate and manage time and resources to meet deadlines and service times
- Provide training and act as an information resource for more junior underwriters
- Process all aspects of auditing, formal appeal reviews and contestable claim review
- Audit applications underwritten to ensure underwriting decisions, correspondence and administrative processing have been followed in accordance with established guidelines and policies
- Audit medical record summaries to ensure documentation is in accordance with established guidelines
- Assist management with various research projects pertaining to risk assessment
- Process formal underwriting appeals and complaints
- Review underwriting fraud referrals for appropriateness and assist management with book of business reviews
- Review contestable claims for potential misrepresentation during underwriting
- Maintain good relationships within a self-directed team environment
- Project a professional image and serve as an example to junior staff
- Manage all aspects of underwriting process for most complex cases
- Serve as a subject matter expert for more junior colleagues and management
Requirements:
- College graduate or business equivalent
- Preferably 7 or more years of underwriting experience or exposure
- Strong knowledge of underwriting function; Sound knowledge of John Hancock's various businesses
- Strong knowledge of referral areas
- Strong organizational, communication and interpersonal skills
- Strong analytical skills; ability to define, research and resolve problems
- Excellent ability to create and maintain customer relationships
- Ability to prioritize and work effectively under deadlines balancing published service times with an appropriate customer focus
- Strong ability to comprehend, retain and apply current technical information to daily work issues
- Strong knowledge of company plans, riders, benefits and illustrations
- Strong knowledge of medical science, technology and terminology and their impact on morbidity.
Benefits:
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability coverage
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including 401(k) with employer matching)
- Generous paid time off (11 paid holidays, 3 personal days, 150 hours vacation, 40 hours sick time)
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