UX Researcher
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Job Description
UX Researcher informing product strategy through qualitative research and behavioral data. Helping Phantom make global open markets and financial tools easier to understand and use.
Responsibilities:
- Partner with cross-functional teams to prioritize important research questions and match study scope, method, and depth to decisions and resources
- Lead discovery and evaluation throughout the product lifecycle, including uncovering unmet needs, testing early concepts, and assessing shipped experiences
- Partner with Data Science on funnel and cohort analysis, experiments, and outcome measurement
- Translate research into insights and recommendations that inform strategy, priorities, and product decisions
- Use concise narratives, visual evidence, and working sessions to communicate implications, risks, and actions
- Bring Product, Design, and Engineering into the research process and coach partners on lightweight studies
- Create accessible research workflows through researcher-led work, coached self-service, specialist support, participant panels, reusable evidence, and practical tools
- Build a listening loop with Support, Marketing, and Data Science using direct research and targeted feedback to track changing needs across journeys and cohorts while protecting participant information
Requirements:
- Significant experience leading product research end to end, with a portfolio showing ownership and impact on product or business decisions
- Strong qualitative research craft, including interviews, observation, concept testing, usability studies, and surveys
- Sound analytical judgment and ability to partner with Data Science, interpret behavioral data, and explain sampling and evidence limitations
- Experience building or improving a research practice while prioritizing, working independently, and helping others learn
- Clear, direct, and kind communication, strong synthesis, and ability to translate research into cross-functional decisions
- Proactive ownership and sound judgment, including deliberate tradeoffs and delivery with urgency and quality
- Curiosity about financial products and ability to explain complex or unfamiliar experiences
- Experience researching consumer fintech, investing, trading, payments, or crypto is nice to have
- Experience recruiting across diverse markets or studying trust, risk, onboarding, and repeat use is nice to have
- Familiarity with product analytics, SQL, or AI-assisted research workflows is nice to have
Benefits:
- Competitive salary and equity
- Comprehensive insurance (medical/dental/vision): base plan 100% covered
- Flexible hours and a long-standing, supportive remote environment
- Unlimited vacation
- 401(k) retirement plan
- Wellness stipend
- Weekly meal stipend
- Learning & Development stipend
- Remote / WFH set-up stipend
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