Service Account Executive
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Job Description
Service Account Executive growing HVAC service agreements for Trane Technologies. Managing Baltimore/Washington customer relationships, renewals, proposals, and aftermarket sales.
Responsibilities:
- Develop and maintain relationships with current and prospective customers
- Identify, pursue, and close service agreement, maintenance, and aftermarket sales opportunities
- Promote service solutions that improve equipment performance, uptime, and efficiency
- Respond to customer inquiries and recommend tailored solutions
- Prepare customer proposals, quotations, and service agreements
- Negotiate pricing, contract terms, and service delivery within established authority
- Partner with service, operations, and account teams to meet customer requirements
- Support renewal strategies and retention of existing service agreements
- Expand service offerings within assigned accounts
- Identify equipment replacement or upgrade opportunities and pass leads to the equipment sales team
- Develop account plans and sales strategies to achieve revenue and growth targets
- Maintain accurate sales activity, pipeline, and customer information in company systems
- Travel regularly within the Baltimore and Washington, D.C. metropolitan geography to visit customer sites, support account management, develop relationships, and drive sales growth
- Deliver high customer service through communication, follow-up, and product/service knowledge
Requirements:
- Bachelor’s degree in business, marketing, engineering, or a related field, or equivalent combination of education and experience
- Proven experience in sales, account management, service sales, or technical solutions in a related industry
- Ability to build customer relationships and grow accounts through consultative selling
- Strong understanding of service agreements, maintenance programs, and aftermarket solutions
- Ability to identify customer needs, develop tailored solutions, and communicate value effectively
- Experience preparing proposals, negotiating pricing and contract terms, and closing sales within established authority levels
- Strong communication, presentation, and interpersonal skills
- Organizational and time-management skills, with the ability to manage multiple accounts and priorities
- Track record of meeting or exceeding sales and retention goals
- Ability to collaborate across sales, service, and operations teams
- Proficiency with CRM systems, Microsoft Office, and other sales tools
- Regular travel within the metropolitan Baltimore and Washington, D.C. geography is required
- Valid driver’s license held for a minimum of 12 months
- No major or frequent traffic violations or preventable collisions in the previous 3 years
- Safety-sensitive role; additional drug screening may be required
Benefits:
- Health insurance for you and your family, effective day one
- Holistic wellness programs with generous incentives
- Fertility coverage
- Adoption/surrogacy assistance
- 401K match up to 6%, plus an additional 2% core contribution (up to 8% company contribution)
- 15 vacation days
- 9 paid holidays
- 3 floating holidays
- Sick leave
- Volunteer leave options
- Parental leave options
- Educational and training opportunities through company programs
- Tuition assistance
- Student debt support
- Flexibility to help balance life’s demands
- Reasonable accommodations for candidates and employees who need assistance with application or recruitment processes
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