Service Area Manager
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Job Description
Service Area Manager leading heavy-duty truck service branches for FleetPride, the U.S.’s largest aftermarket distributor of truck and trailer parts. Driving operational performance, staffing, training, and regional growth.
Responsibilities:
- Provide leadership to multiple service managers in the assigned area
- Motivate personnel to meet or exceed annual EBITA, sales budgets, and KPI goals
- Drive and implement standard practices and procedures at assigned service center locations
- Lead operational efficiencies, sales, and marketing for assigned locations
- Hire and supervise Service Managers for area branches
- Participate in staffing processes to ensure positions are filled timely with suitable candidates
- Communicate with direct reports regarding procedures, methods, and implementation
- Enforce company policies and procedures
- Provide hands-on support for career development, coaching, and training
- Ensure required training is completed timely
- Identify and implement best practices across branches
- Identify top performers and position them to coach others
- Ensure team members are trained on FleetPride safety policies, programs, and procedures
- Review monthly financial results for all assigned branches and formulate improvement plans when needed
- Assist Accounts Receivables with overdue accounts and make collection calls when necessary
- Work with Service Managers to hire and retain technicians and provide guidance on market compensation
- Develop plans to support and grow local markets, including current business growth and new customer acquisition
- Approve expenses up to budget limits
- Regularly visit each branch location, focusing on bottom-performing branches
Requirements:
- High School Diploma (or GED or High School Equivalence Certificate)
- Minimum of 8 years of experience in heavy duty truck service industry
- Minimum of 5 years in a supervisory position
- Understanding of quantitative/qualitative analysis
- Understanding of analytical, statistical, and financial processes and procedures
- Strong professionalism, credibility, and inter-personal skills
- Ability to monitor and assess performance
- Judgment and decision-making skills
- Management of personnel resources
- Effective communication skills
- Active learning skills
- Time management skills
- Ability to solve simple equations and use mathematics to solve problems
- Critical thinking skills
- Coordination skills
- Advanced knowledge of MS Excel, MS Word, MS PowerPoint, and MS Access
- Knowledge of iSeries and Power BI reporting tools
- Valid drivers’ license with clean driving record
- Ability to travel most of the time
Benefits:
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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