Service Delivery Manager
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Job Description
Manager Service Delivery at Gainwell leveraging technology to improve healthcare services. Overseeing account service delivery and enhancing client relationships with innovative solutions.
Responsibilities:
- Manage and oversee account service delivery team operations to ensure Gainwell products and services are delivered according to project schedule
- Look ahead as you work with account teams to develop demand forecasts and assist functional areas or departments in proposing, planning and delivering end-to-end services, including workload requirements
- Navigate complex relationships between delivery and client groups to ensure stronger client relationships
- Create more satisfied clients by identifying service improvements
- Support proposal teams to integrate new, enhanced and existing service offerings for current and new accounts
- Bolster our workforce by selecting and hiring employees to support your team; train them to enhance their performance, development and work products
Requirements:
- Substantial leadership or supervisory experience in support services, project leadership or program management in a technology industry
- Working understanding of healthcare technology industry and products
- Strong executive presence and excellent written and oral communication skills to build relationships and interact with clients and team members
- Skilled in managing projects, financial budgets, and forecasting
- Ability to lead and motivate diverse teams to deliver high-quality results to clients, helping to quickly problem-solve roadblocks to ensure on-time delivery
Benefits:
- generous, flexible vacation policy
- 401(k) employer match
- comprehensive health benefits
- educational assistance
- variety of leadership and technical development academies
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