Facilities Manager
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Job Description
Facility Manager coordinating facilities management service delivery across customer sites for JLL. Responsible for building relationships, managing services, and ensuring operational success.
Responsibilities:
- Act as the single point of contact for daily FM services across single or multiple sites, coordinating delivery of maintenance and repair services for assigned Customer facilities
- Matrix-manage technical, administrative, and delivery staff with overall responsibility for performance of all resources deployed within FM scope
- Collaborate with provider management to define scope and coordinate supplier walk-throughs for new opportunities
- Monitor SLAs across all assigned facilities to identify potential challenges or necessary corrective actions, applying industry best practices
- Manage corrective and reactive work orders from initiation to completion, maintaining communication with Customer landlords, managed contracts, contractors, and site personnel
- Develop strong Customer relationships with key representatives, supporting facility management goals and objectives through effective communication and SLA reporting
- Track hours and obtain approval for Not-To-Exceed (NTE) work, providing oversight of Customer invoices to ensure proper management and approval
- Conduct quarterly account reviews and seek continuous improvement in processes, systems, and overall customer satisfaction
- Manage subcontractors and suppliers to deliver goods and services against contracts and expectations with minimal disruption to client environment
- Compile and analyze estimates to ensure accuracy and cost effectiveness for all bids, establishing extra revenue goals to meet budget targets
- Participate in after-hours call rotation for dispatching and following up on emergencies.
Requirements:
- Minimum 5 years of facilities or property management experience in corporate environment, third party service provider, or consulting capacity
- Solid knowledge of building mechanical and electrical systems (MEP)
- Strong financial management and budgeting skills with ability to assist with budgetary requests, analysis, and reporting
- Experience using CMMS systems and reporting tools
- Proficient in MS Office with strong written, verbal, and interpersonal communication skills
- Demonstrated intermediate to advanced written communication skills (spelling, grammar, punctuation)
- Knowledge of customer service principles and practices with strong customer focus
- Ability to work independently with minimal supervision and prioritize multiple projects efficiently
- Proven ability to manage through stressful situations and maintain composure under pressure.
Benefits:
- JLL Privacy Notice
- Equal Opportunity Employer
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