Service Field Operations Leader
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Job Description
Service Field Operations Leader at GE Vernova, providing strategic oversight of field operations in NAM region. Leading field service, managing team, ensuring high-quality customer support, and driving operational performance.
Responsibilities:
- Provide strategic oversight of field operations in NAM region
- Lead and coordinate field service operations to ensure safe, efficient, and high-quality customer support
- Oversee field operation managers, field engineers, and technicians
- Manage service schedules, support customer satisfaction, and drive operational performance across HVDC, FACTS, ACIS and GIS technologies
- Drive operational excellence, safety, and quality while fostering accountability
- Mentor team to deliver seamless, value-driven service that strengthens long-term customer relationships and business growth
- Participate in customer engagement as primary point of escalation and strategic partner
- Cross-functional coordination between Project Management, Engineering, Supply Chain, and Commercial teams
- Proactively promote EHS and ensure training as per legal requirements
- Maintain resource loading and capacity planning
Requirements:
- Fluent in English and French (desirable)
- 5 years of experience as team manager / Prior field operations experience in Services and operations
- Strong preference for bachelor's degree in electrical or mechanical Engineering
- Work exposure to Transmission and Distribution substation engineering for utilities and renewable energy power plants
- Field experience in electrical, mechanical, controls and protection disciplines
Benefits:
- Medical, dental, vision, and prescription drug coverage
- Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- Access to Fidelity resources and financial planning consultants
- Tuition assistance
- Adoption assistance
- Paid parental leave
- Disability benefits
- Life insurance
- 12 paid holidays
- Permissive time off
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