Lead Administration and Operations Assistant
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Job Description
Lead Administration & Operations Assistant coordinating day-to-day operations and client relations in an educational context. Responsible for administrative tasks and smooth project delivery in a supportive team.
Responsibilities:
- Coordinate the day-to-day administration of ongoing programmes and projects.
- Maintain schedules, trackers and operational documentation.
- Monitor attendance, progress and programme activity.
- Ensure administrative processes are completed accurately and on time.
- Handle day-to-day operational queries and escalate more complex issues where necessary.
- Support the smooth delivery of multiple concurrent projects.
- Act as a key point of contact for clients via phone and email.
- Build positive relationships and provide an excellent customer experience.
- Understand client requirements and coordinate appropriate solutions.
- Manage incoming enquiries and ensure prompt responses.
- Support the onboarding process for new clients and stakeholders.
- Liaise with internal teams to ensure work is delivered efficiently.
- Manage shared inboxes and telephone enquiries.
- Maintain accurate records and databases.
- Prepare reports, trackers and operational documents.
- Coordinate meetings, schedules and appointments.
- Ensure documentation is accurate and up to date.
- Update website content, including text, dates and information.
- Carry out regular website checks to ensure information remains accurate.
- Liaise with technical teams regarding website updates when required.
- Assist with distributing newsletters and marketing communications.
- Support communication through platforms such as WhatsApp and email.
- Ensure communications remain professional and consistent.
- Provide additional administrative support across the business as required.
Requirements:
- 1-2+ years experience in an administration, operations or coordinator role.
- Strong customer service experience.
- Excellent written and verbal English communication skills.
- Experience handling high volumes of emails and telephone enquiries.
- Strong organisational and time management skills.
- High level of accuracy and attention to detail.
- Confident using Microsoft Excel or Google Sheets.
- Experience managing shared inboxes.
- Technical Skills Experience with some or all of the following would be beneficial: Microsoft Office or Google Workspace, CRM systems, Shared inbox management, Website content management (basic front-end updates), Communication platforms such as WhatsApp, Email marketing platforms (desirable), AI tools such as ChatGPT or Claude to improve productivity and efficiency.
Benefits:
- Fully remote position
- UK working hours
- Join a growing, supportive team
- Varied role with plenty of responsibility
- Opportunity to develop your operational and client management skills
- Long-term career opportunity with an expanding business
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