Service Operations Director
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Job Description
CareIQ Service Operations Director overseeing intake, medical scheduling, and vendor coordination. Leading teams and service quality for CorVel’s healthcare risk-management solutions.
Responsibilities:
- Manage operations for CorVel Ancillary Services, including Intake, Medical Scheduling, and Vendor Services Coordination
- Support and lead product and business development
- Improve service levels, build teams, and support staff retention
- Manage production, quality, workflows, processes, and customer support
- Serve as Subject Matter Expert for CareIQ Intake, Scheduling, and Coordinating products
- Monitor staffing, workload, productivity, and capacity across service lines
- Manage several departments spanning multiple service lines
- Implement and oversee workflows according to service-level agreements and best practices
- Establish and monitor team performance metrics
- Provide internal and external customer support, issue resolution, product training, and service assistance
- Lead hiring, training, and team-member development
- Coach and build teams to support optimal performance
- Review departmental service, quality, and administrative results; identify gaps and implement corrective action
- Ensure client-specific processes are sustainable and accurately implemented
- Collaborate with CareIQ leadership and cross-functional partners
- Maintain knowledge of jurisdictional ancillary-care regulations
- Partner with sales staff on product proposals and presentations
- Lead service-operations discussions with corporate IT and Development for system maintenance and enhancements
- Perform additional duties as assigned
Requirements:
- Minimum of Bachelor’s degree in business, healthcare or related field with experience
- At least 5 years of prior management experience in healthcare services required
- Strong proficiency in Microsoft Office applications required
- Prior managerial experience in Ancillary Benefit Management or Utilization Management preferred
- Master’s degree in business, healthcare or related field with experience preferred
- Strong leadership and mentoring skills
- Ability to provide superior service to internal and external stakeholders
- Ability to build trust and strong cross-functional relationships
- Project management and process improvement skills
- Prioritization, problem-solving, and change management skills
- Ability to multitask in a dynamic, fast-paced environment
- Excellent written and verbal communication skills
Benefits:
- Medical (HDHP) with Pharmacy
- Dental insurance
- Vision insurance
- Long Term Disability
- Health Savings Account
- Flexible Spending Account options
- Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Pre-paid Legal Insurance
- Parking and Transit FSA accounts
- 401K
- ROTH 401K
- Paid time off
- Career advancement opportunities
- Remote work arrangement
- Occasional travel for meetings and trainings
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