ServiceNow Consultant, Senior
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Job Description
Senior ServiceNow Consultant responsible for implementing, configuring, and optimizing ServiceNow solutions. Collaborating with teams on innovative projects in São Paulo.
Responsibilities:
- ServiceNow Consultant to join our team and work on challenging and innovative projects.
- Responsible for implementing, configuring, and optimizing solutions on the ServiceNow platform, focusing on ITSM, ITOM, ITBM and other ServiceNow applications.
- Implementation and configuration of ServiceNow with a focus on the ITSM, ITOM, ITBM modules and others.
- Gather client requirements and translate them into technical solutions within the platform.
- Customize and integrate workflows, forms, and reports.
- Ensure adherence to ServiceNow-recommended best practices and methodologies.
- Provide Level 3 technical support to resolve complex issues.
- Collaborate with development, infrastructure, and operations teams to ensure delivery of high-performance solutions.
- Participate in all project lifecycle phases: requirements gathering, design, configuration, testing, implementation, and post-implementation support.
- Train and enable internal teams and clients in the use of the platform.
Requirements:
- Strong experience with the ServiceNow platform, especially ITSM, ITOM, and ITBM modules.
- Knowledge of system integrations, APIs, and web services (REST, SOAP).
- Experience with scripting languages such as JavaScript, GlideScript, and other platform-related scripts.
- ServiceNow certification (Certified System Administrator, Certified Implementation Specialist, or similar).
- Ability to work with cross-functional teams and deliver practical, effective solutions.
- Ability to resolve complex technical issues quickly and efficiently.
- Knowledge of ITIL and IT service management best practices is desirable.
- Intermediate to advanced English (desirable for communication with international clients).
- Preferred: ITIL Foundation certification.
- Experience with ServiceNow Discovery, CMDB, orchestration, and integrations with third-party tools.
- Previous experience implementing ServiceNow projects in large enterprises.
Benefits:
- 5 days of scheduled time off
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