ServiceNow Program Manager
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Job Description
ServiceNow Program Manager overseeing complex ServiceNow programs for a tech hospitality company. Aligning initiatives with strategic business objectives and improving platform sustainability.
Responsibilities:
- Partner with business and IT executives to align ServiceNow initiatives with strategic business objectives and desired outcomes.
- Facilitate executive-level discussions to assess tradeoffs, sequence workstreams, and make informed prioritization decisions.
- Oversee multiple ServiceNow workstreams (ITSM, ITOM, HRSD, CSM, SecOps, custom workflows), ensuring coordination and alignment.
- Ensure consistent application of Lean, Six Sigma, Agile, and ITSM principles across ServiceNow delivery efforts.
- Track and communicate performance, risks, dependencies, and value realization to senior leadership.
- Collaborate with platform owners, architects, and delivery teams to balance innovation, technical health, and operational stability.
- Drive continuous improvement of project management practices, including demand management, capacity planning, and delivery predictability.
Requirements:
- Bachelor’s degree in Business, Information Systems, Engineering, or a related field, or equivalent practical experience.
- 8+ years of experience in portfolio management, program management, or platform leadership within large enterprises.
- Proven experience managing complex ServiceNow programs across multiple modules and business functions.
- Strong executive presence with the ability to influence senior leaders and facilitate strategic decision-making.
- Deep understanding of ITSM and ITIL practices and how they apply to ServiceNow implementations.
- Experience applying Lean, Six Sigma, and Agile methodologies to technology and process transformation initiatives.
- Ability to balance strategic thinking with pragmatic execution in a fast-paced, matrixed environment.
- Excellent communication, facilitation, and stakeholder management skills.
- Experience with enterprise governance, demand management, and value-based prioritization.
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- 401k Retirement Plan (4% match)
- Paid Time Off (Vacation, Sick & Public Holidays)
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