Desenvolvedora ServiceNow – Sênior
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Job Description
Desenvolvedora ServiceNow - Sênior na Mollica IT, responsável por configuração e desenvolvimento no ServiceNow.
Responsibilities:
- Desenvolver e configurar o ServiceNow adotando uma abordagem OOTB (Out-of-the-box) first;
- Melhorar e manter a estrutura da CMDB, incluindo relacionamentos e qualidade dos dados;
- Apoiar o alinhamento ao CSDM (Common Service Data Model) entre modelos de serviço e portfólios;
- Construir e evoluir aplicações customizadas, fluxos (flows), políticas de UI e automações;
- Desenvolver e sustentar integrações utilizando IntegrationHub, REST e MID Server;
- Habilitar e suportar funcionalidades de IA, seguindo padrões de governança e segurança
- Realizar troubleshooting, análise de causa raiz e redução de débito técnico;
- Executar atividades de QA (testes unitários, funcionais e de regressão) e manter evidências de testes;
- Produzir e manter documentação técnica clara e atualizada;
- Apoiar upgrades da plataforma, garantindo soluções compatíveis com atualizações (upgrade-safe);
- Demais rotinas da área.
Requirements:
- Experiência em configuração e desenvolvimento no ServiceNow (Flow Designer, formulários, workflows);
- Sólido conhecimento em JavaScript (Business Rules, Client Scripts, Script Includes, ACLs);
- Experiência com integrações (APIs REST, IntegrationHub) ;
- Conhecimento de fundamentos de CMDB (classes de CI, relacionamentos, qualidade de dados);
- Experiência com processos corporativos de SDLC e gestão de mudanças ;
- Obrigatório graduação completa.
- Desejáveis: Conhecimento em CSDM e alinhamento com service mapping ;
- Experiência com Discovery/Service Mapping (normalização e deduplicação) ;
- Experiência com recursos de IA (Now Assist, AI Search) ;
- Desenvolvimento com App Engine / aplicações escopadas;
- Experiência com ATF (Automated Test Framework) ;
- Certificações ServiceNow (CSA, CAD, CIS).
Benefits:
- ✔️Assistência Médica para colaboradores e dependentes com abrangência nacional da Bradesco ou Unimed;
- ✔️Assistência Odontológica com abrangência nacional;
- ✔️Vale Refeição ou Vale Alimentação (a escolha do colaborador);
- ✔️Auxílio creche;
- ✔️Seguro de Vida para associados e dependentes;
- ✔️Gympass para associados e dependentes;
- ✔️EAP (Employee Assistance Program) com os seguintes serviços: Assistência Financeira, Assistência Jurídica, Assistência Social, Assistência Psicológica (24 horas – 7 dias por semana);
- ✔️Descontos e tarifas diferenciadas junto a Universidades (Mackenzie, SENAC, FIA, FIAP e BBS Business School) e escola de idiomas (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);
- ✔️Descontos em pacotes de tarifas e taxas diferenciadas para Bancos Itaú e Bradesco;
- ✔️Opção de crédito consignado, com desconto diretamente no salário do colaborador;
- ✔️Programa de reembolso de algumas certificações externas;
- ✔️Treinamento: A TCS oferece plataforma de treinamento e desenvolvimento a distância e presenciais, em soft skills, tecnologias e domínios em mais de 15.000 temas;
- ✔️Premiação por tempo de casa: A TCS premia associados por seu comprometimento e lealdade durante o período em que trabalhar na empresa (3, 5 e 10 anos e cada 5 anos posteriormente);
- ✔️Prêmio de indicação de novos colaboradores - recebendo um bônus para cada nova contratação;
- ✔️TCS Fit4life - Programa para incentivar a prática de exercício físico junto a seus associados, com agenda de treinamentos funcionais online;
- ✔️Experiência internacional: Dependendo de seus conhecimentos e das demandas do negócio você pode se candidatar a vagas no exterior (dentro e fora da América Latina);
- ✔️Entre outros.
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