Servicenow Technical Consultant – HAM
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Job Description
Technical Consultant specializing in IT Asset Management solutions using ServiceNow. Responsible for architecture, process establishment, and implementation or evolution of the HAM module.
Responsibilities:
- Estruturar a arquitetura da solução, estabelecendo os processos e implementando ou evoluindo o módulo HAM.
- Orientar clientes nas melhores práticas de ITAM.
- Avaliar e propor evolução contínua do ciclo de vida de hardware.
- Estruturar e otimizar a normalização de dados.
- Desenvolver automações utilizando Flow Designer.
- Implementar e sustentar processos de gestão de ativos de hardware na plataforma ServiceNow.
- Assegurar a qualidade e confiabilidade dos dados no CMDB.
- Criar e manter inventários de ativos, ajustando dependências e desenvolvendo dashboards para HAM.
- Trabalhar em conjunto com áreas como Compras, Financeiro, e TI.
Requirements:
- Experiência em projetos de ServiceNow ITAM.
- Certificações como CIS-HAM, CIS-SAM, CIS-Discovery e CSA.
- Conhecimento em práticas de governança de ativos (ITAM).
- Conhecimento sólido em CMDB, incluindo governança e relacionamentos.
- Conhecimento em ITIL e práticas de gestão de serviços.
- Inglês intermediário / avançado.
- Senso de dono e protagonismo nas entregas.
- Boa comunicação com times técnicos e clientes.
- Interesse contínuo em aprendizado e evolução.
- Adaptabilidade a ambientes dinâmicos e em crescimento.
- Inglês Fluente e Espanhol avançado (diferenciais).
Benefits:
- Benefícios Flexíveis: Vale refeição / Vale Alimentação.
- Seguro Saúde SulAmérica - sem coparticipação e 100% custeado.
- Plano Odontológico - SulAmérica - 100% custeado.
- Auxílio Home Office.
- Seguro de Vida.
- Auxílio Creche.
- PPR
- Saúde mental e bem-estar através de nossos benefícios Boon:
- Qualidade de Vida e bem-estar: Wellhub (Gympass);
- Pronto atendimento Digital (Telemedicina 24 horas);
- Teleatendimento com especialidades médicas;
- Gestão de Crônicos;
- Programa Gestantes: Acompanhamento por profissionais capacitados;
- Programa de Nutrição: Consultas com nutricionistas;
- Apoio Social: Assistentes Sociais;
- Saúde emocional: Psicoterapias;
- Clube de Benefícios: Parcerias com cursos, faculdades e idiomas.
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