Software License Analyst
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Job Description
Software License Analyst managing software license compliance and optimization using ServiceNow SAM. Driving cost savings and supporting audit readiness to ensure regulatory adherence.
Responsibilities:
- Manage software license compliance, optimization, and data integrity using the ServiceNow Software Asset Management (SAM) application
- Ensure accurate license positions, support audit readiness, and drive cost savings
- Perform software license reconciliation using ServiceNow SAM
- Analyze effective license position (ELP) to identify over-licensing, under-licensing, and compliance risks
- Maintain accurate license entitlements, contracts, and usage data within the platform
- Support compliance for major vendors (e.g., Microsoft, Oracle, Adobe, IBM)
- Follow ServiceNow best practices for data normalization and reconciliation
- Collaborate with CMDB and Discovery teams to improve data quality and coverage
- Prepare for and support vendor software audits by providing accurate license data and reports
- Identify compliance gaps and work with stakeholders to remediate risks
- Partner with procurement and finance teams to align license usage with contracts and renewals
Requirements:
- 3 + years of experience in Software Asset Management, IT Asset Management, or license administration
- Hands-on experience with ServiceNow SAM (or similar SAM tools)
- Basic understanding of software licensing models and compliance concepts
- Bachelor’s degree in Information Technology, Business, or related field or the equivalent combination of education, professional training, or work experience
- Experience with ServiceNow SAM Pro
- Knowledge of ITIL and ITAM frameworks
Benefits:
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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